Vitas HealthcareReviews of vitas.com

They are the worst. They basically killed my Mother constantly giving the wrong medications the staff not listening to me about the medications keep telling me that she needs to go to there unit but yet there own nurses said that is not necessary and not to listen to them they only want to maximize the insurance money. Very sad the lack of compassion. Believe me stay away from this horrible company they will hill off whoever they are taking care of.

Never sent a nurse on time Control sustance give without supervision of the nurse. The medical doctor after she left the hospital go to see her after 3 or 4 days. The doctor on call didn't know the problem of the patient and add medication without evaluation if really patient need increase the dosis of medication.

inadequate care. would not respond to leaking catheter. Would not order test for cdif until it was too late. lack of nursing care. alowed sepsis to occur. Our loved one died under their care.

Horrible. Two of their staff members could not recognize the signs of active dying with my Dad. One of them said he was fine and needed no extra care when he was 36 hours from death. The other said he needed only minimal morphine when he was 9 hours from death. My Dad died a needlessly painful and lonely death because the Vitas staff couldn't see what I saw very clearly - and I have no healthcare background whatsoever. Use Cornerstone instead. They have their own issues, but are way better than Vitas.

My loved one was in the Dallas inpatient unit of Vitas Hospice inpatient unit in Dallas, Texas. He just wanted to come home and pass away there. Before we could get him to our home in Fort Worth, the Dallas respiratory therapist attempted to switch out his trach tube and was unsuccessful. The respiratory therapist had to put a endotracheal tube in his neck and he passed away in at the Dallas inpatient unit and never reached our home in Fort Worth as he had wished to do. I am saddened that the respiratory therapist made this attempt and wish he had just left my father alone.

My mother had dementia. I chose vitas as a hospice care myself as a caregiver to my mother, struggle to communicate. With the doctors and nurses on my mother's needs, her bed wounds were so bad.\nNegligence , complete negligence at the end , I know she suffered at the end. Because of their negligenceit was supposed to be a comfortable death, and I was not

The entire experience was overall awful. The bed rails were broken when the bed was delivered and they never fixed or replaced what was broken. I had to rig them so my Dad could use them.We were never showed how to use all of the equipment properly. They could not get an aid scheduled in the 2 weeks my Dad was in their care. He had 1 good nurse Christy and unfortunately for my Dad she had the day off when he passed. He was put in elite status and the last nurse was not helpful with providing comfort. My brother and I had the oxygen machine maxed and the travel tank maxed trying to get more oxygen to my Dad.The nurse took the vitals went in the kitchen called the Doctor ordered medication and came back, she told us the extra air wouldn't help and this is part of the process, told us his medications would be ready in hour, explained how to use the medications and left. In the next half hour while my family tried everything we could to provide comfort he passed away struggling to breath and that is what he feared most about dying not being able to breath. I felt so bad for my Dad there was nothing I could do for him. It took that same nurse almost 3 hours after my Dad passed to return and confirm he had passed. The Chaplin my Mom requested wasn't available.

This review is in regard to home hospice care under VITAS in Ft Lauderdale that my father received this past December. It’s taken me until now to be able to leave it. It was a terrible experience. My dad’s wife chose VITAS as she had a great experience with exemplary care for her dad in Panama City Beach. From the VITAS “sales pitch” in the hospital, which sounded like just what my dad wanted for his last days but, as it turned out, much exaggerated the amount of care and support that would be available, all the way through the horrific, grueling 10 days my dad spent on hospice before he passed, I just about can’t find a single positive thing to say, other than the nurse (Valdine) who actually attended my dad’s death was wonderful. My dad was 87 and in stage 5 kidney failure. He was briefly hospitalized ( against his wish) due to weakness and fever. He went to hospital because he was told by his own Dr it was the fastest way to initiate hospice care, which was true. He wanted nothing more than to die at home. At first it seemed impressive how quickly VITAS got things organized and got him home. A flurry of equipment deliveries and intake visits made it seem like we were in good hands. This is where it ended. For reasons we still don’t understand, his hospice care was initiated for the lowest level of support. Myself, my daughter and my dads wife were the primary designated caregivers for an 87 year old 170 lb man that very rapidly progressed from being able to transfer with assistance to a wheelchair or bedside commode to, within 48 hours, completely bedridden and unable to sit up. We were left with equipment on who’s use we were never instructed, none of us strong enough to lift or move him, and with no guidance or instruction as to how to do bed baths or continence changes. Every time a provider came to see him (only every OTHER day) they were never familiar with his name, chart or with why he was even on hospice. The primary diagnosis in his chart was wrong (atherosclerotic heart disease) as he was admitted to hospice in end stage renal failure. We rapidly started experiencing concerns and issues that were beyond the level of care we were receiving and repeatedly asked for physician evaluation to escalate his level of care, which didn’t happen until EIGHT days into his care. Prior to that we spent many panicky hours trying to to deal with scenarios we couldn’t have imagined in our wildest dreams all while trying to reach someone who could or would help at all hours of the night and day. One phone call involved me being transferred around and or put on hold (as I refused to hang up and wait for a return call) for SIX hours. This was the call that finally resulted in a nurse who came (another 2 hours later) and initiated the escalation of care to 24/7. This nurse also told us that administration lies and tells patient’s families what they want to hear. Fantasic. So for only 36 hours of his 10 days on home hospice under VITAS was my dad at the level of care he should have been on by the second full day. His decline was rapid and we were left distraught, inept and unsupported for most of it. 3 non medical lay people. Unacceptable. Words fail. In addition, after my dad passed, it took them three days to get the medical equipment and supplies out of my dad’s house. So his wife had to look at an oxygen machine, hospital bed etc in her living room for three days. It was finally moved out as we had to call and make it clear that we were about to disassemble it and leave it in the street if they didn’t come. That was on Christmas Eve morning. All we heard all week was them lamenting they were short staffed blah blah. If knowledgeably short staffed, why still taking on new patients? This is dangerous. My dad was somewhat unaware of the strife that was happening all around him so I can only hope we did a good job at shielding him from what WE as caregivers were going through and that he got the end of life experience he was hoping for. Would not under any circumstance recommend this company to anyone. No one