Vitas HealthcareReviews of vitas.com

Came from out of state to be with and help my brother and his wife after my brother’s dialysis failed and he is facing the end of his life. He has “sporadic” in-home nursing care that stops by to check on him and change dressings associated with his condition which are wounds and sores that cover a substantial portion of both legs. They need daily attention. When they are not here my sister-in-law and myself change the dressings which is fine. The problem is they don’t keep us supplied with the supplies we need to do it daily. They told us we could call if we needed something and it would be delivered the same day. We called on a Saturday (during the day) and they said they would stop by at 10 PM. They were told we would all be sleeping so Sunday morning would be fine. 4:30 Sunday afternoon and no delivery. Called them and we were told they would be coming shortly. Still nothing a few hours later. Another call was made and they showed up at 9:00 PM. So a Saturday daytime call resulted in a 9:00 PM Sunday delivery of supplies we needed to change dressings that morning. People just don’t care anymore.

I am very dissatisfaction with the service offered to us. We were suppose to get round the clock care for the first few days to get her better after patients release from hospital. Now Sean they are understaffed and the want me administering nebulizing treatments , morphine and other. I am not a nurse and so neither feel comfortable doing this. I called her team if nurses and doctors no response. Not sure what to do. K Fuller

call Juliette and Melissa we're great and amy got me a respite which I'm very thankful for the products that they issued went down. They used McKenson products and then they used some awful product that was terrible and not very much of it so there's really no need and then the diapers were gone and then we didn't get any more of the wipes so it's not really a nice company and I treated everyone like family and I guess I was just a job for my mom was just a job. Try to treat everyone like family, but it was not appreciated in the least I feel like a fool. The company has gotten really cheap. In fact there was a nurse named Thomas who said what am I giving you that I can reduce so we went from a full garbage bag of two sets of diapers, chucks wipes, and skincare products to just one thing of diapers so actually, I do a great job with my mom so I don't need anybody's help and it was a pain cause so many people came and he had to be there and you had your own life to deal with, so I'm just better off by myself dealing with my parents and I realize that people are very disingenuous so I'm just staying to myself. when I got the respite, I was out of town far away and two linebackers picked up my mom and it was very shocking. My father was crying and he's 99 years old and then they were supposed to keep her an extra day which they didn't, and that cost problems, but thankfully, Melissa got permission to help me in a pinch as I was in the airport in the morning so I'm very thankful for that but the products that they give you they really don't give you anything you have to buy your own stuff for your loved ones so I would suggest going to another company

Vitas Healthcare was supposed to help my brother, though he passed way before they started. Since then, 7 months ago, they keep sending me letters - with my name misspelled despite the fact I repeatedly told them early on that they needed to fix their mispelling. I don’t understand why they keep sending stuff. My brother passed. I return everything unopened because they are sending mail to a nonexistent named person.

Vitas Healthcare Orlando, Florida I've been contemplating this letter since Roy, my late Father-in-Law passed on September 15, 2021. As you can see it's taken me some time to complete; even now I doubt you will appreciate the perspective of our family. You are running a business, and some of the things you do are timely and effective; however, given that this was before the Pandemic became widespread, your company may not even be the same organization it was at that time, and has likely only gotten worse. My chief complaint is that you employ far too many individuals who are inadequately trained and are easily intimidated by the attending physician. Such was the case with my Father-in-Law's hospice care. I made the decision to initiate hospice when, after managing his healthcare for five years, Roy developed Weeping Lymphedema as a result of his Congestive Heart Failure and Chronic Kidney Disease. I knew his kidneys were failing. When your case worker arrived to initiate this service Roy was having a great day, sitting on a love seat next to his wife and daughter, eating a Wendy's sandwich and chattering like a jaybird. Unfortunately, this did not reflect the extremely difficult night before when he'd been in excruciating pain and kept everyone awake all night. The takeaway: The morphine dosage you subsequently prescribed was the absolute minimum. That night he was again in excruciating pain. Calls for assistance yielded nothing, and when someone finally arrived the next morning she was a novice who was intimidated by the doctor. This would continue to be the case until I had you move him from his upstairs condo, with great difficulty, to your facility in Winter Garden to titrate his morphine dosage. He was heavily sedated but I knew I did not want him to die in that terrible place. I spoke at length with his nurse and gave her my cell phone number. Just as I was preparing to go there the following morning she called and advised me that he was running out of time. I am eternally grateful for her attentiveness. Your protocols would not allow the movement of your hospital bed in his condo to my house in the time I feared Roy had remaining so I enlisted the help of a friend and moved it myself. Roy arrived at my house in the early afternoon of September 14th and died shortly after midnight September 15, 2021. Suzette, the lady who attended him in our home for the last dozen hours of his life was absolutely the very best possible representative for you company. From St Lucia as I recall, she was lovely, caring and professional, and in all honesty could not have done anything better. Had those who came to his condo been this well trained your company would be superlative. Unfortunately, she and the nurse at your clinic were the only two healthcare workers who met my expectations. This is as trying an experience as most people face in their lives unless they see combat in the military or are first responders. It will always be difficult for hospice workers to satisfy families about to lose their loved ones. You must do better or, in the age of social media, suffer along with us. W J E