Vitas HealthcareReviews of vitas.com

Vitas Healthcare Hospice Care at Home is a poor choice for any family seeking care during a loved one’s final illness. During our mother’s final illness, Vitas personnel (with one notable exception, addressed below) wasn’t there for their patient, nor for the family. Our 97-year old mother suffered extreme anguish and was in painful extremis -- and during her last full day of life, we had NO nursing care present. Clearly this is no way to treat a patient or their anguished family. During the two-day period preceding our mother’s death (with the exception of Joan Bell, RN) we received incorrect and often conflicting information from every person (Ezekiel, Camille, Mary) we interacted with at Vitas. On the day prior to her passing, we made many calls asking for a nurse to visit and were told that no one was available. Vitas sent a social worker, rather than an appropriately trained medical provider to our home. The one bright light at Vitas Healthcare is nurse Joan Bell, RN, who kindly made herself available to us by phone (on her day off no less). When our mother mercifully passed, Joan obtained permission from Vitas to come to the house and pronounce her. Ms. Bell epitomizes the true and highest standard of professional nursing practice. We are grateful she was there for us and for our mother, at the end of her time. Our time dealing with Vitas Healthcare was one of the most unpleasant and traumatic experiences we have ever had – it was very much “do it yourself” critical care at home. We cannot recommend them to any family needing guidance and compassion at such a difficult time.

Great company very compassion. Understand your needs my nurse is Emily is very wonderful. I was scared at first but now I’m all in.

negligence. neglect after seeing my father very ill and then failing to make any notifications. I found my father Lysergic, with two infections and not eaten in three days. Extremely upset that because of his condition little to no care for my mother was provided. Cant see how any reasonable person would react that day. Had to call 911 on the Friday after thanksgiving and he was admitted for treatment. Spoke later with the social worker and she was extremely defensive failing to show any responsibilities. She even went as far in criticizing my voice saying that I was yelling and didn't like my tone. I explained to her that I have an inflamed esophagus condition and I am being treated by the VA for that. COPD, heart, Vascular, Dizziness, etc. I became then very upset because I considered at that time that she was mocking my illness and when advised of that little to any concern was expressed. My voice in essence sounds like the solicitor general addressing the Supreme Court. She then no it was really the yelling, it was the tone. Are you kidding me. no apologies and no further corrective actions taken. Place of occurrence 103 Holloway Ct, Sanford Fl. I would like to know why on the following week she returned with two Police Officers. Was it for me, a 100% disabled veteran that can barely walk. Shame on her and all involved including Vitas Healthcare. Worst experience ever with a medical provider charging substantial amounts.

If you are looking for an excellent hospice team of physicians, nurses, and aides, I highly recommend Vitas Hospice Care for your loved one. I experienced the most helpful and compassionate team you can imagine. My mother was in palliative care with Vitas for four years. Because she was unable to attend doctor visits, the physician came directly to our home to provide the necessary medication and care. This level of dedication and personal attention made an enormous difference in her comfort and in our peace of mind as a family. The staff (Dr. Nagy, Helena Muncon Nurse, and Kaneesha Lewis, my lovely Nurses' Aide) consistently demonstrated professionalism, kindness, and empathy. Their willingness to go above and beyond ensured that my mother received the best possible care in the most convenient and comforting way. Vitas Hospice Care truly embodies what hospice should be: a team that prioritizes dignity, compassion, and family support during life’s most challenging times. As time went on, my mother declined and entered full hospice care for the last month of her life. During this time, the nurses and doctor were the best you could ask for. They treated her like family, showing genuine love and compassion in every interaction. Their care not only eased my mother’s final days but also gave our family comfort and peace. We felt supported, respected, and embraced by the team. The kindness they showed went beyond medical care—it was heartfelt, and it made all the difference. Vitas Hospice Care provided dignity, compassion, and love when we needed it most. I will always be grateful for the way they cared for my mother and for us as a family.

Our mother was approaching 96. Her down turn happened quickly. My two sisters and I were her caretakers. Unfortunately, she came to need more help. We tried having two sisters at the house at the same time. We really were in need of professional support. Well, we got it. In no time flat a hospital bed was in place. We were given the supplies for hygiene and the nurse came to explain how all the care they were supplying would be administered. Nothing they told us did not happen. The people who came to the house were professional and very pleasant. They were gentle with Mom. Unfortunately we lost the her on her birthday in June 2025. Short lived, but we were very happy with the experience with Vitas.

My dad was a patient with Vitas from June 2023 until his passing in October 2025. From start to finish, Team 142 provided outstanding care and support. They helped us navigate the entire journey with grace and ease, ensuring that my father received the best care possible up until his last breath. Every member of the team treated both my father and our family with unwavering kindness, professionalism, and compassion. We are deeply grateful to Team 142, especially Dr.Szilvia Nagy, Fanese, Maxia, Jessica, Jean Marc (Geene), Ruth, Corene, Guelita and Pam Orozco, and Chaplain. Their dedication allowed us to be with my dad at home, surrounded by family, with dignity and love until the very end. We feel truly blessed to have had such a wonderful team by our side during this difficult time. Our hearts are full of gratitude and blessings for each one of them.

My mother is a hospice patient at an assisted living facility in Orlando, FL. Nurse Tayne Huergo was my mother's hospice nurse for at least one month when she was abruptly transferred to another facility. Vitas would get 5 stars if Nurse Tayne had not been transferred. If you are lucky enough to have Nurse Tayne care for your loved one, I envy you. I am so disappointed she was transferred. Her replacement is perfectly fine & efficient but Nurse Tayne brings the extra element of compassion. She truly cares about her patients and advocates for them. I cannot say enough good things about her. I'm a bit emotional as I deal with the loss of my mother's best caregiver so far. I live a long distance from my mom so I rely on the service providers in charge of her care.

I was referred to Vitas Healthcare by a friend on October 29, 2023, while my husband was in the hospital at Memorial West in Miami Florida. Upon reaching out to Amy, the representative, she came out the same day to perform an assessment of my husband, Mr. Jerry Dinkins and to make sure we had valid health insurance to cover him. After said evaluation, my husband was enrolled under Vitas hospice and was released the following day from the hospital under Vitas hospice. My husband was considered terminal at the time of the decision by said doctor. While under Vitas staff, there were different incidents that transpired by nurses and CNA; Thievery, broken furniture, and intense arguments with me concerning my husband's medication. One night my husband text my phone and told me to come down to his room, upon walking in I observed the Spanish night nurse rambling through my personal closet where my clothes and purses are. I immediately asked her what she was doing in my closet, there was no verbal response, she just sat down. A couple of days after that, I entered my husband's room to clean him and the room up, I noticed my vanity chair was broken and hidden back under the vanity. I contacted Vitas to report the situation to report this to a supervisors: Ms. Yannie Avita, and Ms. Gordon, Ms. Sherayl Hayes, after being given the run around, months later, after my husband's passing on December 13, 2023, at 3:33pm, They finally replaced the vanity, but my purse was never replaced. My Dooney and Bourke purse was never replaced. these items I hold dearly because they were gifts from my departed husband for my birthday. Approximately a week after that, I had to go pick my great granddaughter up from school in the afternoon at about 2pmI informed the CNA I would be gone about 30 minutes to an hour. She asked me about my husband's medication since he was one serious pain meds. I let her know has had his dose for the day. She was insisting that I leave my husband's medication with her, I said no. After giving my husband his medication, I always locked it in the safe due to me having small children in the residence, the CNA became very hostile and aggressive asking me questions, and I quote her exactly "You don't trust me?", I said my husband had his afternoon medicine already for the third time Period! I then exit the door after locking my bedroom door to pick up my grandchild from school. After my husband hit his rials of the bed for the second time while under the night nurse care, Ms. Hynes, and exchanging shift with CNA Lisa, my husband hit his head on the bed rail. I immediately called the charged nurse whose name is Ely to inform her of the accident. She informed me to call the on-call doctor at Vitas 1-800 number. Nurse Hynes and CNA Lisa were outside moving their vehicles to change shifts. This was the major incident of my husband hitting his head for the second time under Vitas care, due to this accident my husband loss speech and hearing. In my opinion, after no doctor arrived at my property, by my husband being terminal, his accident didn't matter. I began to see that my husband, Mr. Jerry Dinkins, didn't matter to Vitas because of him being terminal and this is sad, because my husband of 35 years MATTERED to me. All the way down to his last breath, and even after has gone, he still matters. Vitas crossed boundaries after my husband's accident and demise on the 13 of December 2023. Let me digress. After said accident, Vitas sent out nurse Wilda to write out the two accident reports of the injury my husband sustained under Vitas care. After my husband passed, I couldn't think, not even to file insurance claim. When I was able to file the insurance claim, to my surprise, Vitas had already submitted false documentations to file the two different insurance claims on my behalf. I never gave Vitas permission to file any insurance claim. After phone calls with two insurance companies, the paper Vitas submitted was authorization to release information which originally supposed to have been accident reports that nurse Wilda had me sign and I made my statement on those reports. THIS WAS A DECEPTION AND TRICKERY. I've heard rumors of hospice taking out their own insurance on terminal patients, but I refused to believe it. With that being said, I personally feel like there's nothing these palliative agencies won't do for a dollar. I would never ever refer Vitas hospice to anyone especially after referring them to my neighbor and what happened over there. I've been in the fight of my life since 2023 and todays date being sep 8, 2025, I'm still fighting, I'm still fighting with these agencies as well as me fighting depression, anxiety, panic attacks, full body pain while going through the grievance process. Nothing has been easy. Vitas never supported me. Vitas are a disappoint 💯