The Vitamin ShoppeReviews of vitaminshoppe.com

I ordered products from vitamin shoppe due to the supplement facts on their webpage. After receiving the products I found that they are falsely advertising these products because they contained none of the advertised ingredients that I wanted when making the purchase. I’ve reached out multiple times via chat and email. I’ve gotten no response via email and was told I’d receive a refund within 48 hours when talking to an agent via chat. After waiting a week and contacting their chat again I was told there was no note of a refund being issued. So not only is vitamin shoppe illegally falsely advertising products they have customer service agents that will lie to you. Was a long time customer of vitamin shoppe but after this never again. I’ve filed a complaint with the BBB.

Store hours 9:30 to, 7:00 arrived 9:30 ,store was closed ,waited till 10::00 to go shopping

I was being serviced by Vitamin Shoppe's Free online Health Coach Ms. Michels. It started out well with her recommending a plan diet that did work for my wellness needs. However, several times I had to educate Ms. Brittany Michels about herbs and alternative natural food sources to use than supplements. In one session, this health coach failed to point out an important factor in using certain herbs' side affects. It was due to my own researching that led to me avoiding an adverse affect from this herb. My last virtual meeting I asked Ms. Michels is there any other natural source food enzymes to use for breaking down the fat and sugars than the lemon juice water she recommended. Ms. Michels told me no there is only lemon water that can act as an enzyme in breaking down fat and sugars. Well, I did my own research and found on a holistic practitioner's website there are 20 natural food sources that act as an enzyme to break down fat and sugars. I had suffered with digestive problems with trying to use lemon water to break fats, proteins, and sugars because Ms. Michels didn't provide the correct information. This leads me to believe in my opinion that The Vitamin Shoppe is not performing periodic checks on their virtual health coaches communication with customers. That perhaps in my opinion you can't trust these people who work for commercial health stores as being well-versed in holistic wellness. It never fails that anything that is free service needs to be caution in adequate knowledge in specialty. I don't blame Brittany Michels for her negligent in knowledge of holistic education (in my opinion) but The Vitamin Shoppe is blame for not taking responsibility in providing her with continued education in such field of specialty. This would avoid customers from being misguided in natural wellness.

So far already worried. Ordered a product online and was supposed to get a confirmation email. No email ever arrived. Fortunately I took a screenshot. Meant for pickup. I put the order on subscription but now based on reviews, I’m regretting I did. Hopefully no huge hassles result from this. Trying to diversify and not order exclusively from Amazon, but Vitamin Shoppe sure makes it a challenge to do that.

Second time going in store. Horrible service & attitude I tried ordering online but it would not honor the discounts I was supposed to receive ordering over $100. Forced to go in store, both times when I visited, they would not honor my discounts. I left without buying

I had an auto-delivery set up for an omega-3 vitamin at a specific price that was advertised when I signed up. When my next shipment processed and was shipped, the price was suddenly and significantly higher, with no notice or explanation. I called customer service to ask about the change, but the representative was also confused and couldn’t explain why the price was different. What made it more confusing was that a future shipment scheduled for March was still showing the original price I had signed up for. I was told someone would look into it and get back to me but no one ever did. Two weeks later, today, I called again and was told that auto-delivery does not lock in a price and that prices can change at any time. That was never clearly communicated to me when I signed up. The explanation basically boiled down to: prices fluctuate, and it’s on the customer to check the price before each shipment. Because of the lack of transparency and follow-up, I ended up canceling my auto-delivery. Just a heads-up to anyone considering this service --be careful, because the cost may increase without warning and it's on you to check.

The manager at the vitamin Shoppe at Perimeter in Atlanta, Georgia has decided that she will not allow any customer to scan in her store for Shopkick. Shopkick is an app that the Vitamin Shoppe as well as individual companies that sell the product in the Vitamin Shoppe work with in order to bring business into the Vitamin Shoppe. I tried to explain all of this to her, but she was adamant that corporate Vitamin Shoppe had instructed her to stop all scanning in the store on Shopkick. I’ve been going to the store for many years and this is the first employee who I encountered, who wasn’t anything but helpful and professional. She has not only removed all of the Pure Encapsulations from the shelf, but went so far as to tamper with the barcodes still on the shelf so that scanning is impossible. I have reported this to Shopkick, pure encapsulations, and corporate Vitamin Shoppe. I am an integrative holistic MD who used to refer patients to the Vitamin Shoppe.

I shop at Vitamin Shoppe in Roseville, MN. Eric who works there is amazing and so informative. I have a hard time shutting down my busy brain so I can go to sleep. Eric recommended Pharma GABA for relaxation and mental focus. It has helped me so much. I am able to relax and go to sleep. When I sleep, I sleep very well. I also noticed a decrease in my pain from Osteoarthritis. I appreciate Eric's help each time I visit the Vitamin Shoppe.