Vitaly DesignReviews of vitalydesign.com

Item didn’t fit as expected so followed the instructions to return the item. Sent back on a tracked and signed service. It was delivered 3 weeks ago now and still no refund?? Tried reaching out to the customer service email twice in the past week and no response. Tried messaging the Instagram account too but also no response. I work for a reputable small/medium sized online fashion brand and this is no way to treat a first time buyer. My order number is VUS347123, please can you resolve this ASAP.

I bought an onyx gold plated ring a few months back. And approximately 5 months later the black onx fell out and got lost; definitely poor pasting or gluing job! After calling several times and leaving voicemails, there were no responses. I threw out the ring and would never order another item from Vitaly ever again. C. C. Barrett New York

Extremely bad paint job. Bought a set of the "Midnight" color, and after a month the color of the rings, necklace and bracelet started peeling off and showed sign of wear. Not worth even 10$. Really disappointed. Edit - the reply Vitaly gave me after contacting them was drab, automated and useless. They did not accept a refund and said, I'm quoting, "Can get any other items for the same price". I don't want any other low quality jewelry, just my money back.

first parcel did not arrive , second parcel came with missing items . contacted them asking for a refund but they refused ... spoke with nick and it was a horrible experience , highly highly unprofessional and he did not even bother reading my emails properly, do not buy from these scammers!! update: when i told them about the missing items they accused me of lying and refused to give me a refund , they closed my case despite me explaining myself many times

Lifetime warranty is a scam!!! My ring completely fell apart and is unwearable, customer service said it’s normal wear and tear and offered a $33 credit. They don’t repair or replace rings that are discontinued.

Vitaly is AWFUL! I ordered earrings for $75.00 as a gift my boyfriend was so excited about. These earrings do not even fit in a regular piercing sized hole. As in, the gauge of the earrings is far too large. I tried them on, as did my friend and my mom. It wouldn't even come close to fitting in our earlobes. It is completely bizarre that these earrings have such a huge gauge with no information about the gauge listed on the website. I have never had this experience ordering earrings online before. Customer service would not answer any of my questions or even consider refunding me. Do not order earrings from Vitaly. They literally will not fit in your ears. Absolutely ridiculous.

My order was suddenly canceled for “FRADULENT” suspection, which is not a real reason for me. They told me to reorder using paypal, which i emailed back them to agree, but then they cancelled my order anyways. Thats clown sh**🤡. Do better

My package was misdelivered by USPS and I let both USPS and the company know. The company offered me a "one-time courtesy" (which I did not ask for -- I would have been fine with receiving a refund for a package that never arrived). Being an honest person, I let the company know that I eventually received the original package, after trials and tribulations as I wasted hours trying to figure out what had happened with USPS. Vitaly immediately demanded that I send one package back within 7 days and it was literally the middle of the week and I work full time. When I asked if I could just keep it (which most stores would allow, considering that it wasn't my fault at all) I felt like I was being treated like some kind of scammer? Specifically, this was their response: "As we shipped this item as a courtesy to you free of charge we will need it back now you have both. We understand it was not your fault it did not arrive, but we will not get any money back for this order. We can invoice you for it if that helps." What a joke. In summary, the cheap jewelry sold by this company isn't worth the hassle. I wish I had read the other reviews on Vitaly before ordering.