Vitaly DesignReviews of vitalydesign.com

I wish it could be 0 stars because clearly they have no clue what is published on their website! Heads up the LIFETIME WARRANTY is not real. Bought a ring and the stone fell out. They told me...NOT unless I can provide pictures of the item so they can identify it is theirs. IT IS THEIRS and I complied only to receive a an email that they can't find the product on my profile. Well between them constantly changing the names of their products it is impossible to match the profile. Also it was a GIFT! HONOR YOUR PRODUCTS, YOUR CUSTOMERS, YOUR WARRANTY. Garbage products at a premium price with no customer service.

If I could give zero stars I would. My package never got past the sorting centre in my country, most likely due to customs forms not being correctly filled out, when I contacted customer service they were so unhelpful, saying I needed to contact the courier, and constantly trying to say this isn’t their responsibility?? Going on 1 month after I ordered, I never received the package and the tracking said it was being returned to sender, customer service was so unhelpful, the package is now in transit back to vitaly and for some reason I have to wait until it arrives for my refund to be processed? For an order I never received? Absolutely awful customer relations, I will never order from them again.

I recently made a large order from Vitaly (>$1000). One week later, to my surprise, I received a FedEx bill in the mail for $160. Evidently because Vitaly ships from Canada, and I live in the US, the items have to go through customs and are therefore charged a fee that's then passed on to the customer. I reached out to customer service to try and understand what happened and was met with a rude, un-customer friendly response - they said that that's "typical" with importing items, that this is all explained in some help center article (because apparently all customers read their help centers?), and that I'm responsible for the charges. Period. No exceptions. Will never be ordering again and will be telling friends about my terrible experience.

Worse shipping experience. Everytime I buy something from Vitaly, the shopping experience is marred by it’s abysmal shipping experience. Previous round I was asked to cover the delivery fee outside of their webpage ordering system. Now said order is lost in transit somewhere on a small island without any explanation nor refund. Do not buy from them as they will not refund you for their failed delivery service.

#VUS347524 I wanted an exchange for my order as the bracelet was too small, I followed the return address from the confirmation email just to find out it was the wrong address and that there are 3 different addresses all named similarly. As a result my package is stuck in transit since the 19th of DEC and now I'm hearing the item I sent may be returned to me, twice.

I ordered from vitaly on the 3rd December, it is now the 24th December and the package is still being prepared, hasnt even been shipped yet. I havent had any contact from vitaly to say why it is taking so long or to apologise. Poor communication and poor service

Die Bestellung kam nachweislich nie bei mir an und Vitaly weigert sich seit zwei Monaten, mir den Betrag iHv 350€ zurückzuerstatten bis das Paket wieder aufgetaucht ist.. Bei meinem Freund war es das gleiche, das Paket verschwand auf dem Postweg und es gab keine Rückerstattung.

The item was way too small and it was a gift. I have been writing one email a week since October. No one will reach out to me to exchange my item and now I just want a refund.