Vitaly DesignReviews of vitalydesign.com

Response from Vitaly DesignApr 24, 2025

Hey Josie, We're sorry for your frustration in the mistake you made in your order. On our website, all of our earrings sold as pairs are shown as pairs, and likewise those sold in singles and displayed as single earrings. In the product page descriptions, earrings are also described as being pairs or single earrings. We realize that mistakes happen, and we will take your feedback to try and make this more obvious in the future. Unfortunately, the reason your earring could not be returned is in fact due to the hygiene-related risks and restrictions which are stipulated on the product pages and in the help center. All of our earrings are final sale. While we realize this was not an ideal outcome for you, but should you require further assistance in the future, we are available for support anytime at [email protected]

Response from Vitaly DesignApr 24, 2025

Hi Emre, We're not sure precisely what happened with your order or why you were of the belief that it was in New Zealand, as the final delivery confirmation shows that it was safely delivered to your location in California, on Feb 15th 2025, just one day after writing this review. If you should need delivery support in the future, please contact us directly at [email protected] for assistance.

Response from Vitaly DesignApr 24, 2025

Hi Bradley, We're sorry that you experienced some difficulty with customs and duties processing. This unfortunately was due to the enormous size of the order you placed, and the customs and duties fees being entirely out of our control. Our records indicate that a member of our support team resolved this issue for you by assisting you with a return of your items for a refund. If you should require assistance in the future, please reach out to us at [email protected] and a member of our team will be there to help.

Response from Vitaly DesignApr 24, 2025

Hello Barzoo, We understand that you tried to make a return for items that were damaged in your care. We're sorry that the restrictions of your return prevented you from the outcome you were looking for. Our records indicate that our support team was able to assist you with a solution the met your expectations. If you require any further assistance with order issues in the future, please contact us anytime.

Response from Vitaly DesignDec 17, 2024

Hi Trevor, Thanks for letting us know about this experience, we're sorry to hear you had some issues with your order. For context, if the order confirmation email you received stated a size 4, then that is the size you selected during checkout for your order, perhaps by mistake. We cannot change order confirmations within our system, and our system is setup to be extremely precise regarding customer order details. It also worth mentioning that while our support teams try to address all customer inquiries as soon as possible, during the holiday season our team experiences extremely high peak volumes of customer inquiries which may result in temporary delays. You were certainly not ignored, but there may have been a delay in getting to your support case due to high seasonal volumes of customer support cases. If you still need assistance, our support team is standing by and prepared to help at [email protected]

Response from Vitaly DesignSep 26, 2024

Hi there, we're very sorry to hear about the issues with your order delivery. We're sorry that we could not reissue your order to you as all of the information we have indicates that your order was delivered to the correct address on the correct date. If we received any verifiable information that would indicate otherwise, we would have issued a replacement order to you right away. We're sincerely sorry for any inconvenience or stress this situation has caused. When there are delivery issues with orders, we are more than happy to replace orders as long as there is verifiable proof that the orders were delivered incorrectly. In situations where the delivery carrier has successfully delivered an order but no proof of delivery issues can be provided, we are limited to making decisions based on the available information we have. If you need any further support, we're available anytime at [email protected].

Response from Vitaly DesignSep 9, 2024

Hi Hannah, We're sorry that you were unhappy with the policy restrictions around purchasing final sale items off of our site. We understand that transparency is important to our customers, which is why we ensure that our return and exchange policy information is available at multiple touchpoints across our site before the checkout screen. We would never engage in bait-and-switch tactics as this would neither be in our long-term interests nor align with our values as a company that prioritizes customer trust and loyalty. While final sale items are normally not eligible for returns or exchanges of any kind, our support team made the exception of respectfully offering you the ability to return your items for a store credit or to exchange them for different items. We understand that these options may not align with your distinct demands and expectations, but we hope that you will see these exceptions as a gesture of goodwill to demonstrate our willingness to make exceptions and prioritize our customer's needs. In the meantime, we will take your feedback seriously to improve the customer shopping experience. If you need any further support from our team, you can reach us at [email protected] anytime.

Response from Vitaly DesignJul 25, 2024

Hello Lisa, We're sorry to hear that you are unhappy with the process required to complete your warranty claim. While our aim is to always keep the warranty process as easy and accessible as possible, there are key components we require from customers for us to verify order details and find the best solution possible for accurate action to be taken. It's worth noting that our standard process is ordinarily completed in only a couple of email exchanges before final instructions and solutions are provided. It's unclear to us what would lead to such a long exchange, however we are more than happy to assist you with any of your order or item issues you may have with your cooperation. If you need further assistance, our team is available to help at [email protected]