Vitaly DesignReviews of vitalydesign.com

I had purchased a beautiful bracelet from Vitaly and only had it for a couple of months. Unfortunately, the gem stone broke off and even if I wanted to, I couldn't put it back on. I sent an email to customer support with some photos and within 6 hours I got an email confirmation of another bracelet sent to me. Absolutely amazing service and very reliable brand and company. Love their accessories and plan on repurchasing in the future.

Big shout out to Archie and Kris, the best customer support agents I have ever had. I placed an order, there were some issues with the tracking and the delivery and it was returned. Archie and Kris were amazing in supporting me with this issue. I didn’t wait long for a response and they were on it! Thanks to them, I got my order and obsessed with it! Thanks Vitaly you are great.

The customer service was very responsive and solved the issue quickly. I am very pleased with the resolution and have confidence that if there were ever and future issues (not that I foresee any) that they will be resolved promptly and professionally.

I have been buying jewelry from vitaly since 2016 and I’ve never had an issue with anything. The quality is amazing and they still look brand new years later. The support staff when you need help with exchanges etc are extremely helpful and I could recommend the company more.

My “fragment” ring came but when I put it on, I felt something scratching and upon further inspection, I noticed that the ring had a few sharp points where joints were connected. I used the AI chat on the website to start communication with the company, but then an email from a person, Miguel, came swiftly after that to inquire more about the issue. Due to the busy-ness of the holidays, I forgot about the ring. To my surprise, another email came asking if I still needed assistance. I was thankful for the reminder! Long story short, Miguel worked with me to find a reasonable solution. I was impressed with this company’s diligence with customer service. Along with the “fragment” ring, I also ordered two other rings. ALL the pieces are very beautiful! I will order the “fragment” again with the store credit they gave me because it is indeed a fabulous piece.

Perfect !! Delivery was quick ans well packaged. The quality of the jewelry, a ring in gold color was put in a nice box. I needed to contact the customer service for an exchange due to a mistake of size from my niece and they take a very good care of my issue and respond very quiclky and clearly. It’s great !! A jewelry with spécials items and design with good quality … I recommand

my first time buying after being referred by a friend, and the exceptional pieces all caught my eye. Very artistic and unique creations, and stunning packaging. It arrived fast, with constant shipping notifications from USPS, delivered safely within the estimated date, and no issues placing the order or paying. Everything was a smooth experience. I bought the Shard chain, and I love the craftsmanship on it. Great quality and will be buying again!

I am thoroughly satisfied with my purchases from Vitaly Design. My initial purchase was the Paralyze Necklace, which arrived promptly and exceeded my expectations in terms of beauty and quality. The exceptional craftsmanship and speed of delivery left me so impressed that I made a second purchase, the Ranson necklace. While my second purchase required assistance from Vitaly Custom Service, I was delighted with the prompt and truthful responses to my questions and requests. Overall, I have a positive experience with Vitaly Design, a company with trustworthy staff that consistently delivers high-quality products and exceptional customer service. I highly recommend them to anyone seeking quality products and excellent customer service.