Vitaly DesignReviews of vitalydesign.com

I genuinely cannot understand where all these negative reviews are coming from. So far, I've ordered from Vitaly twice. Both times, something went wrong with shipping (which wasn't Vitaly's fault). The first time my package was delayed, so they offered to ship another package with free express shipping, no questions asked. The second time, something went wrong with the local carrier in my country. They lost my package, and even though Vitaly was not at fault, they re-shipped my package again with free express shipping. I was assisted by Pedro and Miguel, and both of them have been nothing but wonderful. Amazing service and the jewelry on top of that is of great quality. I am definitely ordering from them again in the future!

The order came quick, beautifully packaged!

Their customer service is fantastic. One of my deliveries was lost and within a few days, they shipped me the product, over nighted to my house. I was extremely impressed with how prompt and understanding they were. I definitely will be ordering from them again.

Amazing quality, fast shipping to Portugal. Highly recommend.

I appreciate this company being very customer focused. The USPS lost my package, and Vitaly arranged for a replacement within a day. I have a friend who's been waiting weeks for another company to resolve the same issue. Highly recommend this company.

I’ve bought a few things from Vitaly and their items are wonderfully crafted. One product I purchased had a few loose linkages but they replaced it promptly and with great customer service the entire time. Will continue to buy from them for the foreseeable future.

I've been a longtime customer of Vitaly Design. I can only speak about the rings, since I haven't bought any other pieces. But with a collection of about 8 of their rings, I think my opinion is worth something. 1) The delivery time Yes, it's true. It can take a while to receive your items. Usually it takes around 5-7 business days, altough sometimes it can take longer than that. Though I have the feeling the delivery times are shorter now than they used to be a couple of years ago. Still, I don't mind due to the quality of the product. 2) Quality of the products As I stated earlier, I can only talk about the rings. I always buy them in the gold color option. My first ring was the gold 'pryde' ring, which they don't sell anymore. I've been wearing it for a couple of years almost every day through loads of different circumstances. These vary from parties to walks to work. The gold hasn't faded one bit in my opinion. It's honestly incredible. Of course there's some usage marks such as small scratches but I think those contribute to the 'historical value' of the item. The rings don't turn your fingers green and they have a certain weight to them which makes them feel expensive. I have yet to find another jewelry brand which offers gold-colored (without the use of actual gold), stainless steel jewelry where the rings are as sturdy and durable as vitaly design. 3) Price - quality I think it's clear by now that I'm a big fan and advocate of their products, I'm not even getting payed to say this. But these bad reviews convinced me to write this down. Yes some rings cost €85, but if you're looking for an affordable, quality upgrade which will last a long time, €85 isn't much if you ask me.

I'm sorry but I have had an amazing experience with this company. Their jewellery is even better looking in real life and their customer service is amazing (the quality is super great). Monica, the customer service manager called me personnally to ensure everything went smooth and she has been extremely nice and helpful. I don't understand the bad reviews here (I guess it's because they might have had some trouble managing the operations during lockdown, but hey, like every other companies...) and I will definitely order again with them. I'm 300% satisfied.