Vitaly DesignReviews of vitalydesign.com

I recently had an order arrive for two rings I bought. Unfortunately, somewhere along the line, one of the ring models was swapped and I received a different ring alongside one of the original models I ordered. Two emails and a quick pic to the support team and I had a new order number and shipping tracking for a replacement ring of the correct model. This took all of 5 minutes. Super efficient and helpful! Reasonable steps to prove issue and provide a happy outcome. I’m glad that Vitaly has great customer support staff to accompany a brand with amazing designs.

My necklace broke but they were super accommodating in helping me get a replacement. I was also very surprised on how fast they responded and was able to approve the replacement. I thought I would have to wait a day for a response, but it took less than an hour

Quick delivery, responsive customer support team and a nice selection of products.

-always in love with the design and product quality, never had a problem with and of the pieces i‘ve got. -the shipping is also great. -love this brand very much.

Great items, quick delivery and a very friendly support team

A week ago I wrote a bad review of Vitaly and I honestly have to apologize. I placed an order but canceled it because I got the wrong size, so they were going to refund me but the money didn't appear in my bank account. I complained to Vitaly and they very kindly responded to me many times that the refund had already been made, and that was true. The culprits were the people who work at my bank and they did not explain to me well what was happening. So, sorry Vitaly, because the truth is that I am a big fan of all their products, they have top quality. And maybe if you are in Latin America like me, the prices may seem high to you, but I assure you that they are worth it and if you use them, you will surely receive more than one compliment

With a recent order from Vitaly Design, I've had to contact their Support Team twice, at no fault of Vitaly. The first time I contact support was because I forgot to use a coupon code I had received. They very quickly resolved the issue and I was able to receive my goods at a discounted price. The second time I contact support was due to some of my order going missing during the international postal delivery (damage to the bag). Support, again, very quickly resolved the issue and agreed to a one-time good will gesture of resending the missing products. In both cases, the resolution of the issue was very fast and my best case scenarios. On top of my support experience, the pieces I own from Vitaly are also really great quality and have lasted a long time.

I love the pieces i got from them. ngl they are pricy for my budget but the quality is so good and i‘ve been wearing my rings and chains so many times and got so many compliments for them that i don’t regret it one bit. they have sales every now and then so i recommend taking advantage of those! (already did several times)