Vitaly DesignReviews of vitalydesign.com

The pieces are of great quality and the designs are refreshingly stunning. After sales for one of my orders was just seamless and fast!

Amazing customer service response time

They responds quick and make the process easier. Amazing help

I own ceveral pieces, especially rings from Vitaly and I‘m super happy about the quality. I also had to contact costumer service 2 times. Once for a paying issue and another time because my parcel was missing. The helped always in a nice and quick manner. Like we say in german: I cannot complain!

I made a purchase for someone and turned out that they didn't like it. So I made a request for a return and refund. I immediately emailed Vitaly so I could have help, they responded very quickly and they were very cooperative. After about a week and a half I was refunded and everything went well. Great team work, quick to respond and they are very patient.

My husband and I learned of Vitaly through a commercial was saw during RuPaul's Drag Race and we were intrigued. Not only by the designs but by the fact they use repurposed metal when possible. Our first purchase was a faux pearl bracelet (an anniversary gift from him to me) and it was gorgeous but the wrong size. So we bought the correct size so I could have the bracelet and then began the process of returning the wrong size for a refund. I've worked in customer service for years and when I tell you I've never had a better experience than I've had with the Vitally team I truly mean it. They've shone brighter than the products themselves. Since our first purchase we've bought a duo of simple wedding bands (We buy new rings every few years on our anniversary instead of investing in expensive diamonds.) And my husband doesn't know this yet but I bought matching necklaces for his 45th bday. :-) As long as the designs stay as awesome as they are the Customer Service team continues to exceed expectations, Vitaly has a customer for life.

I have 2 chains and a bracelet from vitaly and only one broke. When it did they instantly gave me a voucher worth the same amount to replace it. The other chain I’m wearing for 5 years already and i swim shower and do all my activities with it and it looks impeccable. Quality and customer support is the best here. Always on point! Thank you guys!

I had ordered a wrong size of an necklace then I reached out to customer support and they answer immediately and sorted out the problem. Love the quick response and professional team