Vitaly DesignReviews of vitalydesign.com

Response from Vitaly DesignOct 11, 2023

Thank you for your review. Do note that orders, regardless of the shipping method chosen, still require 2-4 days to be fulfilled and dispatched for shipping. We are a small team working around the clock to get orders out the door into your hands. We appreciate your understanding.

Response from Vitaly DesignOct 11, 2023

Vitaly does used recycled stainless steel for our designs. The reasons for using this metal are countless. It does not rust, tarnish, or turn your skin green. With a lifespan of up to three decades, 86% of steel will be reused. Clocks and Colours deals primarily in .925 sterling silver. Ethically sourced pieces designed in Canada and made by our master silversmiths in Bali or Thailand - depending on the item.

Response from Vitaly DesignOct 11, 2023

Thank you for your review. We're sorry to hear about the negative experience. Our company has since grown from this review, and our teams have grown to address any customers who are experiencing an issue. We hope you can give us another shot in the future.

Response from Vitaly DesignOct 11, 2023

Thank you for your review. We do now, have a warehouse in Portugal for our European customers! This warehouse offers free shipping in Europe for orders over 50 euros. https://www.vitalydesign.eu/ We're very sorry for the trouble. We hope you can give us another shot in the future to experience how seamless and easy shipping is for our loyal European fans!

Response from Vitaly DesignOct 11, 2023

We appreciate you leaving a review. Do note that business days are from Monday to Friday. Since then our shipping methods have improved greatly and we're sorry for the delays during the time of this review. We hope you can give us another shot in the future.

Response from Vitaly DesignOct 11, 2023

Hi Carl, We appreciate your review and are really sorry the Glitch did not meet your expectations. Since then our quality has drastically improved on our items. We now offer 30 day returns and exchanges as well as a prepaid label covered by the companies if you are a United states or Canadian customer. We hope you can give us another shot in the future.

Response from Vitaly DesignOct 5, 2023

Hi Kyle, We're sorry that your shipment did not arrive within your expected delivery window. Our standard delivery times have evolved since your experience. To help shed light on possible confusion, our shipping times are an estimation based on factors such as destination, date of order submission, seasonal shipping volumes and carrier disruptions. Shipping times are also based on business days, which would not include weekends. Shipping times are also in addition to the 2-4 business days that it takes to pack and dispatch the order. Unfortunately, this may be the reason why weren't able to meet your expectations. If you have any further questions or concerns, we would kindly ask that you reach out to us at [email protected] so that we can assist you in the future.