VitalChekReviews of vitalcheck.com

Should be ZERO stars! I did not receive the marriage license at all. It has been 5 months. Do not use VitalChek go to the source & order directly. they also have many copycat sites. Terrible service, hidden fees, and zero communication. I paid extra for expedited processing and shipping, but my document did not arrive at all. Customer support is impossible to reach by phone, and when I finally got a response, they just blamed the local agency without offering a refund for the extra fees. I called twice & emailed twice & they said they could not do anything. Save your money and deal directly with the government office if you can. Onece I did it through the government office, I got my document in less then a week!

VitalChek is a good service. Customer service is not the best but mostly not needed. $48.00 fee, and they do all the work. The marriage license will arrive in about 5 days. Beware of the company Vital Forms Direct. They operate a very shady scam.

I had a very disappointing experience with VitalChek. They charged my card, but I never received the records I paid for. There was little communication about the status of my order, and getting help from customer service was frustrating. Taking a customer’s money without providing the requested documents is unacceptable. I would not recommend using this service unless you’re prepared for delays and poor customer support.

Kicked back my 2 kids Birth Certificate request forms twice for nonsense reasons. I got the vital records authorization form notarized (2 of them, 25 dollars each). VitalChek kicks it back saying the stamp name doesn't match the name written for the notary. I called and complained to customer support and said that they couldn't quite make out the name and wanted the notarer to write more legibly. So now I'm down another 50 dollars. Absolutely the scummiest thing that's happened to me in a while.

If I could give them a zero I would ! They are awful I requested a birth certificate for my mother because she just wanted it for her records so since she doesn't know not to do it online she asked me to. So I did so it was quick to withdraw the money which was about 16 bucks plus a pending fee of a dollar and change, they have the option to cancel but supposedly they won't return your money because supposedly it's a processing fee that is non refundable which is crazy to me because I wanted to cancel because she needed more information so because of that they made this such a big issue and I get it but like seriously I have been emailing them and I get email back saying she has to call etc which she has! And they email back saying she has to like don't you people have that on record that she spoke to someone about canceling it's so annoying that I have sent like 5 emails and I get the same response I don't recommend this company at all!!!!!! Awful!!

Can we give less than 1. No Customer Service. The worst service in human history.

Only giving one star because I have to. This place is a total scam. They charge all kinds of fees and then will tell you it’s non-refundable, even when they don’t provide you with a document. Total scam !!

Website information about ordering a birth certificate online from New York City is completely misleading. They emailed me after a month telling me they needed more information. I called and held for 27 minutes before being told that they couldn’t find my birth certificate. That’s interesting because I ordered one about 5-6 years ago before I had to use these clowns. The representative was completely unhelpful but I continued to press had and told her how confusing their website was about ordering a New York City certificate. The website takes you in circles and it does state to use them to get your certificate. The representative acknowledged that the website was difficult and she basically told me that they won’t give me a refund. I’m going to appeal that with the credit card company today.