VitalChekReviews of vitalcheck.com

I been on the phone waiting for a representative to pick up going on an hour 😩 and Noone has attempted to pick up the phone this is bad business I have been waiting for my birth certificate going on a one month six days I purchased the birth certificate on January 27, 2025 and NO respond yet!!! Daisy Date of experience: February 27, 2025

24 to 48 hours? What a joke. I have been waiting 2 weeks. When I contacted them last week, I was told my review would be expedited. Another week has passed, and it still shows in review.

I ordered my uncles death certificate on Feb. 11th. Its now March 5th and its still in review. They don't respond to emails and no one seems to be answer calls. Just sit in a constant loop of messages saying they will get to you shortly.

It’s been six days and my documents are still in review. I’ve emailed them and waited for 40 minutes on the phone and haven’t heard anything back. You promise to review documents in 48 hours, but it’s been 6 days and no word from you?

Poor customer service. I ordered my mother's death certificate over the phone. The gentleman taking my order was so sleepy he could barely follow the conversation. (Said he hadn't had his coffee yet. Was 10:30am) Low and behold, he put the order in wrong. I emailed and got no response. I've called 2x and the automated receiver left me on hold 20 minutes each time before I hung up. It's 9 days since I ordered. Now I'm out $12.95 and have no certificate. I'll have to start the process all over.

Vitalcheck is a scam. Do not use this service. I would not recommend.

Paid $43 telling me I need proof list of proof in email . Nope they will only take a valid drivers license and my birth certificate certificate and will cost another $25 plus must drive to Maryland from Pa. Family member who is Power of attorney will not supply death certificate. There was no obituary or services. Body was taken directly to be creamated. Don’t have name of crematorium. Need proof since took bereavement at work place.

Vital Chek is part of a global company called Lexis Nexis Risk. They deliberately place themselves remotely from customers. They make contact difficult or impossible. I live in Europe. I'm seeking a copy of my US birth certificate. You have to pay up front. Weeks later, they want more information which they don't disclose. You have to contact them, by email or phone. You scroll down. The email address of their message is a "no reply." You try to phone. Their system rejects international codes. I use an alternative number. No one answers. I'm paying international phone charges for an hour. Had I known it would come to be so difficult. I would have made an application by guaranteed delivery international letter. Why do public bodies responsible for vital record keeping of their own citizens contract out with companies whose services are incompetent, expensive, time consuming and impossible to contact or change?