VitalChekReviews of vitalcheck.com

25 days later and im still waiting for them to approve it. I don't see how I can vote or use my ID or ssn but these guys can't send me only doc. I bet they want more money. Scam!!!!

I was directed to VitalChek by L A County to complete the process to get my birth certificate. I uploaded the document and after 14 days received a notice from them that more documentation was needed. They requested the same document I had already uploaded. No response from their "socalled" customer service. Horrible! LA County Government website should not be linking them.

Non-existent customer service. Vitalchek is great in concept, but they have taken more than the promised 48 hours for document review (by days??)—don’t reply to emails through their support site and won’t answer the phone. Garbage company

Zero stars: Ordered a copy of my Birth Certificate and just wasting time on hold for hours each time I call. Unfortunately my state i was born in uses this service! Tired of hearing how important my call is. This time I called from work in a attempt that would have them answer, made no difference! Regards

I paid 54.00 to get a birth certificate quickly, and save myself a trip downtown. It never came. No response, just an automatic email. Depolorable.

I placed an order and then uploaded the documents needed to finish the request and received a confirmation of the order on March 11th. Since then nothing else happened, even though the website stated all documents would be processed in 24 to 48 hours. It is now the 17th and still nothing. I have called them and they just say it is delayed in accepting the doucments. They have already taken the money from the account but have yet to process any order. It takes 20 days for the government to issue the birth certificate but they are unable to tell me when they were even process my documents to be able to get on the 20 day waiting list. They have a non refundable processing fee and now I am waiting forever to get my documents. This seemed like a goverment endorsed scam since the link came straight from a California government website.

I have paid and submitted all my documents and they just keep sending me an email to upload my documents. I have done this THREE TIMES. This company / website is a scam. Beware.

If I could give zero stars I would. Absolutely the worst customer service. Placed an order October 2024. Was told my order had been reviewed and approved. Then an email in November said my shipment was delayed. It's now March 6, 2025 and still nothing. I've called twice. The first time I was on hold for 40 minute so gave up. Now I've been on hold for over an hour and still holding. Email inquiries get no response. DO NOT USE THIS COMPANY - AWFUL!!