VitaDocsReviews of vitadocs.com

I placed an order Dec 2nd for a product my doctor feels may dramatically improve some miserable symptoms I am suffering from. I received a confirmation that my order was confirmed, but I have received no shipping information or product. No one answers the phone or returns my calls. I'm about to call my credit card company and try and get this marked as fraud!

I received no email confirmation, but did print the confirmation. Order not sent but credit card charged. No one returned my call from Vitadocs the first time. No one answered the second time. Will be contacting BBB.

I ordered some supplements from them and four glass bottles were shipped in an unpadded envelope, and surprise, they were damaged when they arrived. After multiple calls and email attempts (their support email address i bunk) I'm still waiting for a callback or some other consideration for this botched order, but none arrives. I agree that the positive reviews sound awfully fake. Proceed at your own risk.

I called them regarding my order because I had a time concern. Did not initially get a call back but I called on a Saturday and received above and beyond service!! Where else can you get excellent service on the weekend?! Keep up the great work!!

Waste of time to order with them, you will never reach them and they wont reply. no merchandise after payment and you will be chasing it down with your credit card to remove charge, takes months. DO NOT PURCHASE FROM THEM, they should be out of business.

The 1st time I ordered 10 bottles of magnesium, I got 7 bottles. The post office said that they tried to send the other 3 with the same shipping label as the 1st package of 3. I was desperate. I can't find "Standard Process Magnesium Lactate" anywhere. This company was still in business so I was hoping that it was an honest mistake. My money left the bank 8 days ago. there is a "pre-shipping" tracking number for a 2 day delivery, but it never reached the post office. I call and leave messages; no answer. I email support. I get a "your message will be handled in 1-3 business days" but nothing further. They have stolen $75 the 1st time and $250 the 2nd time. I know this sounds like I was stupid; in fact I am desperate. Do NOT spend your money here!

I had ordered a product from Vitadocs called Feline Whole Body Support, which is a supplement made by Standard Process. Vitadocs didn’t send me an e-mail receipt to confirm my order. I called the next day to confirm that my order was received, and it went straight to voicemail. I left a message, and my call was immediately returned by a man who identified himself as Tommy. He apologized that I didn’t get an e-mail receipt, and said that he would generate one for me right then, but I still never got one. This was on Friday, 10/30/15, and Tommy said that my order would ship on Monday, and that I would probably receive it by Wednesday or Thursday the following week. I felt like something didn’t seem quite right, and so I Google searched the company, and read everyone’s terrible anecdotes of not receiving their product, and not being issued refunds for orders cancelled. I also found the Standard Process website, where I learned that the Feline Whole Body Support supplement is really only meant to be sold through a set list of approved vendors. In other words, it’s basically for veterinary use only. Based on that information, I wondered, if Vitadocs isn’t getting this product straight from the manufacturer, then where the hell are they getting it? I decided that I didn’t trust it, and I called my veterinarian and ordered the product through her instead. On Monday, 11/2/15, I called Vitadocs again. Again, it went straight to voice mail, but I received an instant call back from the same individual I spoke to before. I told him that I wanted to cancel my order. He told me that it turned out they wouldn’t be able to fill my order anyway, because the product has been discontinued and they don’t make it anymore. Obviously, I knew that wasn’t true, but I can’t say for sure whether he lied, or he simply didn’t know what he was talking about. Three days later, my account was refunded, so at least I didn’t have to work too hard to get my money back.

I ordered an item on September 8. I never received a confirmation for my order, so about a month later I checked online to see that it had been back-ordered. After realizing that this item is no longer available anywhere, I sent a message to them inquiring about it. I never heard back, so I called about 2 weeks later and got a message that their representatives were all on other calls, and to leave a message and they would return my call. I left a message and I requested that they call me back, and that they cancel my order. They never called me back, and my order was not canceled. It is now October 29, and I just sent my 3rd message. I expect that I won't get a response. This is not acceptable customer service, I will not purchase from this site again.