CountessNatalya
Needs work informing customer of order status
I placed my order via online May 25th (great prices) and my credit card was charged $133 IMMEDIATELY, lol, of course. I then received an email confirmation of my order. The next day, I received an email stating my order was being "processed". That was the last I had heard from the company. I called a week later asking about my order. The gal that answered knew nothing and said she would have another person in the Order Department call me. No call. Three days later, I called again and the girl was able to give me two tracking numbers. The first one said a label was created on June 3rd and didn't go any further after checking days later. The second tracking number said a label was created on the day I called on June 6th). I DID receive my order in full, all intact, with an invoice on June 9th Priority 3-day shipping. I guess I wouldn't have been so nervous and uptight about my order if VitaDocs would have sent an email confirmation of the progress of my order with USPS tracking. I can forgive a delay if I was notified instead of being left in the dark. No one knew why two labels were created or if my order was split up because of the two labels created. The negative feedback on this site didn't ease my anxiety, lol. I'm just pleased my order made it even though it took 16 days without a callback or further email notifications. I WILL order again but I'll make sure I allow enough time as to not run out of product. My recommendation would be to call for a tracking number a few days after placing your order. VitaDocs? Have tracking numbers available for your person that answers the phone. *Wink*