Rachel P.
They didn't rip me off, but I won't deal with them again.
I had ordered a product from Vitadocs called Feline Whole Body Support, which is a supplement made by Standard Process. Vitadocs didn’t send me an e-mail receipt to confirm my order. I called the next day to confirm that my order was received, and it went straight to voicemail. I left a message, and my call was immediately returned by a man who identified himself as Tommy. He apologized that I didn’t get an e-mail receipt, and said that he would generate one for me right then, but I still never got one. This was on Friday, 10/30/15, and Tommy said that my order would ship on Monday, and that I would probably receive it by Wednesday or Thursday the following week. I felt like something didn’t seem quite right, and so I Google searched the company, and read everyone’s terrible anecdotes of not receiving their product, and not being issued refunds for orders cancelled. I also found the Standard Process website, where I learned that the Feline Whole Body Support supplement is really only meant to be sold through a set list of approved vendors. In other words, it’s basically for veterinary use only. Based on that information, I wondered, if Vitadocs isn’t getting this product straight from the manufacturer, then where the hell are they getting it? I decided that I didn’t trust it, and I called my veterinarian and ordered the product through her instead. On Monday, 11/2/15, I called Vitadocs again. Again, it went straight to voice mail, but I received an instant call back from the same individual I spoke to before. I told him that I wanted to cancel my order. He told me that it turned out they wouldn’t be able to fill my order anyway, because the product has been discontinued and they don’t make it anymore. Obviously, I knew that wasn’t true, but I can’t say for sure whether he lied, or he simply didn’t know what he was talking about. Three days later, my account was refunded, so at least I didn’t have to work too hard to get my money back.