Vision Global WiFiOur fast, secure, high-speed portable WiFi hotspot makes sure you stay connected whenever and wherever you go! #visionglobalwifi
Vision Global WiFi (visionglobalwifi.com) has 402 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
402 approved reviews, newest moderated first
Andrew D.
Works as Advertised! This is our 3rd time to try Vision Global and they have always delivered. The pocket wifi device worked as promised.
Response from Vision Global WiFiAug 23, 2018
Hello Andrew, Your positive feedback is very appreciated! Feel free to refer us to all your friends, family and colleagues!
customer
Reservations were easy to make online. Pickup was easy at office in Torrance. WIfi worked perfectly well and was quite convenient on our trip to Japan. Return was easy at office in Torrance. Staff is friendly and knowledgeable.
Response from Vision Global WiFiAug 21, 2018
Dear Customer, Thank you so much for your warm feedback! We are happy the whole process worked smoothly for you. Looking forward to serving you for your next trip.
Virginie
Excellent ! Livraison Rapide et efficace, hotline par mail très performante et réactive Bon marché par rapport aux concurrents Wifi qui fonctionne très bien et tout le temps Vraiment parfait !
Response from Vision Global WiFiAug 23, 2018
Hello Virginie, Thank you so much for your positive review! Looking forward to assisting you with the internet service in the near future!
Once the C.
Almost perfect, the only issue I had with the service was I had requested a return envelope and paid extra for it, but when I picked up the unit the envelope wasn't with it. Customer service tried to tell me I should ship it back.. which means I would’ve had to pay for shipping twice... but after I explained this, they fedex’d me a return envelope to my address. I also had to extend the device’s time a few times, and that went extremely smooth so kutos for that.
Response from Vision Global WiFiAug 23, 2018
Dear Pat, Thank you for your positive review! We apologize for the inconvenience. Please feel free to contact us when you need WiFi for the US!
JapanTraveler
Excellent customer service. Picked up the Wi-Fi unit at their Gardena office. Quick and easy process. Turned the unit on as the plane touched down in Tokyo and was in business. Never had an issue. Purchased the unlimited package and it worked flawlessly with 4+ devices connected at once. Will say our unit did have some battery memory so usually did not charge to 100% but lasted a good six hours of constant use, not streaming video/music, but email, web browsing and Google Maps. To get additional usage beyond the usual six hours, would connect an external battery when battery was at 20-30% and that got us through an entire day when out and about. Highly recommend Vision Global WiFi and will definitely use them again.
Response from Vision Global WiFiAug 23, 2018
Dear Customer, Thank you so much for sharing the detail of the process. There are different plans for Japan and you can pick up and return the device easily in most of the major airports in Japan. For the battery of the device is between 4 to 6 hours, and varies due to how many devices are connected and how heavy the internet is used. Portable battery rental is available for only $2/day. Also, in the future, if you have issues with the device in Japan, in most cases, we could ship a replacement device to you because we have offices there as well. Looking forward to assisting you with the internet service in the near future! And thank you again for your positive feedback!
Customer
Not reliable. Reception is on and off even in a big city such as Vancouver.
Response from Vision Global WiFiAug 23, 2018
Dear Customer, Thank you for your honest review. We are sorry to hear about your negative experience. We truly appreciate your feedback. We have checked the data usage for the device you rented and you have gone over the daily high-speed allowance of 500mb/day for a couple of days. This might be the reason you felt that the speed was not reliable. I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions. Thank you again for the feedback.
customer
Everything good
Response from Vision Global WiFiAug 21, 2018
Hello Customer, Thank you for your positive review!
Norbert
Everything is fine but setting up and joining the network (and providing the services) is pretty slow, usually takes about 3-5 min after swtich on. Otherwise it is a perfect solution and your best travel mate. :)
Response from Vision Global WiFiAug 23, 2018
Dear Customer, Thank you for your positive review! Please keep us in mind for your next travel to the US!