It worked really well but the high speed data allowance is too low. Unlimited high speed would have been nice.
Response from Vision Global WiFiNov 26, 2018
Dear Rich,
Thank you for your feedback! There are different plans provided on our website, and we offer more than 130 countries so please keep us in mind for your next trip!
GC
GC
Recommended
I had a wonderful experience with Vision Global WiFi. I used their Verizon plan in the US (especially NYC area) and the signal was strong even inside buildings and most subway stations. Their support was great, the delivery quick and timely, the prepaid box to send the device back is easy to use and the postboxes where you can drop it are ubiquitous. It saved a lot of time in my trip, as there are public wifi but signup is not always immediate, while the pocket device is always ready and easy to operate. It also saved a lot of time to research the LTE bands supported by my phone and US carriers, which is a need: otherwise, your phone may connect to 3G or even only 2G, and that's so slow to ruin any trip. Overall, very performant and convenient, and their customer service excellent. Minor notes about the device I got: it's a bit bulky, but I guess they come locked from the carrier and cannot be replaced. It won't fit any pocket, you need big pockets or a small bag. The battery with the supplied charger takes a while to fully charge, and won't make a full day, so a power bank is advisable for anything but mild usage. I had mine, but they also provide one if requested.
Response from Vision Global WiFiNov 26, 2018
Dear Customer,
Thank you so much for complimenting our customer service and sharing your awesome experience with us! The battery life is between 4 to 6 hours, also depends on how many devices are connected to it and we also offer portable battery rental for $2/day. We would love to invest in lighter devices, we appreciate your feedback on the weight and size. We offer more than 130 countries so please keep us in mind for your next trip! Hope to see you soon!
FR
Froy
More drop off sites in US airports
Should explore to have more device return or drop off sites especially in airports such as JFK, Boston international airports. Also as we stayed in Hilton hotel at Boston Logan airport, signal was interrupted.
Response from Vision Global WiFiNov 20, 2018
Dear Froy,
Thank you for taking the time to give us a review and for giving us your precious suggestion! We will update our service, hope to see you again soon!
CU
customer
Great Experience with Vision Global WiFi
Overall the portable wifi hotspot was great and had little issues. The battery lasted a full day when fully charged and the speed was good. I exceeded the 500 mb threshold on some days and the speed didn't get slowed. However, there was a day where I was unable to connect which was an issue but I felt it was fair since I exceeded the threshold a couple days back. I received the portable wifi 2 days before my departure date and sending it back was very simple. They sent a postal box with the label attached so all I had to do was place the item in the box and send it back. It was a very seamless process and I would definitely use Vision Global WiFi again on my next trip but would upgrade to the 1gb plan.
Response from Vision Global WiFiNov 20, 2018
Dear Customer,
Thank you so much for giving us a sweet feedback! We love hearing back from our customers and we are so happy to hear that the device worked well! Hope to see you soon for your upcoming trips! We also provide plans for more than 130 countries, so please refer us to your friends and family. Thank you again for sharing your experience with us. We are grateful for you!
LN
LNT N.
I was quite satisfied with the service provided.
i got to know the Vision Global WiFi through Amnet New York, which has been my travel agent. The unit arrived to me on time, and the returning the unit was smooth, except I had to make a trip to the post office on foot, the day I returned from a month trip.
I had 5Gb unit for one month, but along the way, I got a reminder that i had reached the maximum usage. This alarmed me because I had no idea how much left. i send an email to the company. I got a prompt response describing possible options etc, but no way to find what's left.
I'm wondering which plan I should choose for the next similar trip. Otherwise, I was quite satisfied with the service provided.
Thanks.
Response from Vision Global WiFiNov 15, 2018
Dear LNT NewYork,
We are so grateful that you made an effort to share your experience with us. It's recommended to download apps to keep track of the data usage if your chosen plan is not unlimited. For Japan, there are many different plans to choose from, you can call us at 424-219-9224, we would love to help you out with choosing the most suitable plan for you. As for the return methods, there are return boxes available at airport counters in Japan and in the US as well if making a trip to the post office is not convenient for you. We are always updating our service and so glad to hear from you! Please keep us in mind for your next trip, hope to see you again soon!