Vision Global WiFiReviews of visionglobalwifi.com

On a recent trip to Iceland I rented a wifi unit. Was my first time renting from Vision Global and the experience was good. Coverage was good in most areas, no coverage in some areas where wifi might be expected to be nonexistent. The rental rate was worth it. The unit is heavier (significantly) and slightly larger than others I've used, but it wasn't an issue because our hikes were not more than a couple miles each way. If you are backpacking, though, the weight could be more problematic. Overall, I would seriously consider renting this unit for other trips.

we didnt use a lot.

Worked great

I used this device for a two-week visit to my house in the Azores islands. I do not have telephone or Internet service there, and it is a quite rural location. This device provided me with my sole link to the outside world. I used it for phone calls, work and personal email, social media and the usual. It handled a lot of picture uploading with little trouble. As advertised, video and music streaming ate a huge amount of data, which meant I was throttled on my first day. Lesson learned. From that time on, I cut the streaming and had excellent service. The device failed only once. When this happened, I rebooted per the instructions. No problems after that. It's also lightweight and easy to carry in a bag or even your pocket if you need to run errands. The power supply seemed endless, and I did test it for up to eight or nine hours at a stretch. I recommend, and I will use it again.

Very convenient service.

Seamless experience. I received everything in a timely manner and had no problems using the device while abroad.

I was traveling through Europe for 4-6 weeks so rented a pocket WiFi. The USB cable and/or outlet adapter that came with the unit (I’m not sure which one, perhaps both) were broken so I was unable to to charge the WiFi. When I wrote to Vision Global WiFi after the first day of use, their initial responses were only to ask me if I knew how to charge the unit and question whether or not I was doing it correctly. After 3 days of ensuring them that it wasn’t user error and that it was the equipment that was faulty, I asked them to send me a new charger. The response I received was that it would be cheaper for me to go out and buy one on my own rather than them sending one. I was told to save the receipt and I would be reimbursed upon return of the unit at the end of my trip. As far as I’m concerned, this is ridiculous customer service. Not only do they not inspect their products before they’re shipped but apparently it’s the customer’s responsibility to buy equipment for it. The WiFi itself worked fine but worst customer service I’ve experienced in a long time and I will not be using them again.

Unit performed nicely, but battery did not last long and required constant recharging.