Visio LendingReviews of visiolending.com

Very poor communication with the person that handled my account. She never returned my calls or email unless she needed something. They also change the rate at the very end saying they “forgot” to notify me...a couple of days before closing when it was too late to change things. Also the scheduling was scheduled and changed 3 times...they did not seems very professional. Also the appraisal was told one price, paid for it, and then was told I had to pay more...

Visio's insistence on using certain title companies is killing our business. It takes an extra three+ weeks to get loans closed due to their incompetence and no-rush attitude for getting required tax certs. Visio management had also suspended all loans from one of our best borrowers due to an impending tax lien (insinuating that the borrower was a deadbeat) when it turned out that the title company simply neglected to make the payment to the tax collector that was shown on the HUD-1 and collected from the borrower at closing. Visio's sales manager (Jeremy) also threatened to cut our company off because of our strenuous complaints about Adam Epperson who has proven himself to be incompetent. This decision has led to the loss of a client who closed over a dozen loans with Visio plus another broker who sent us two loans that closed. Your sales manager is supposed to help bring business in, not drive it away. Do you want to hear about BSI? On a condo loan they simply decided to stop paying the HOA fees they were collecting to the management company because, in their words, "it was too much trouble". They also dragged their feet providing payoff statements on intra-Visio refis ( loans which Visio refused to lower their origination fees on even though the borrower paid the prepay charges on the original loans). With all this being said, Visio has some very good employees (Brandon, Emily, Crystal, Anna, Kylan, and a hand full of others) but the bad ones (Jeremy, Adam E. and a couple of others) combined with Visio's management policies make it harder and harder to continue doing business with you.

I give Visio 5 Stars as I have always been able to close my borrowers loans on a timely basis. Chase Norcross has always been very helpful and provides excellent service to my staff and company.

Frank made the process quick and easy; I would highly recommend!

Excellent Customer Service

First of all, you lowered my credit score so you could charge me more. I do not have a score that low anywhere else. When I said something about it, just got a lame excuse as an answer. Second, closing costs are WAY too high! It makes no sense at all to charge for first payment in closing costs, only to refund it after first payment is made. Also, there is NO reason to require HOA fees be prepaid for an entire year. Other lenders don’t require these ridiculous things. I couldn’t get all the cash out I needed because of these unnecessary padded costs. Third, I was not warned about how high the interest rate would be after the 5 year lock in expires. Now, I will have to refinance again in only 5 years, but next time I will find another lender.

I had a great experience and smooth process of refinancing with Visio Lending. I was very satisfied the way the process went so quickly and hassle free. I got a great deal with a relatively good interest rate. I would recommend anyone to Visio Lending

Good experience oveLl