Visa Passport ProReviews of visapassportpro.com

I was sorely disappointed by the communication and overall professionalism by the company. I did not research them well before, which was my fault. We wanted to cancel our order and our case worker never returned my husband's phone call. Also I paid for a 10 year visa and only received a 5 year. For what they gave it was not worth the 150.00 fee for their services and expediting. VERY DISAPPOINTED!!!

Everything was done as told to me. I received my passport back just as I had been told. Very happy with that. The problem was that my birth certificate was returned as well. When I finally got someone to return my call I was told they would go back to the Department of State, get it and send it to me. I did not get it nor did my emails, I was and am still in Germany, went unanswered for days. When I did get an answer it was that they did not know where it is and that I may have to get another one. UNACCEPTABLE. How can I be sure that my birth certificate is not being used for illegal purposes. In fact, Kevon Gederon with your company said in his email that the Department of State must still have it and I could call them if I wanted. Why would they have it? I am very upset and disappointed!

This service saved me a lot of headaches. I was relieved to have my passport in hand before I needed it.

I would never use this service again and would recommend anyone to stay clear of them. Initially they are very nice and helpful, but once they get your money, forget it. The only person that was even remotely helpful or responsive was Nina Gonzalez, but once I purchased the service and they assigned me a case manager, Luis Cordova, he never returned a phone call or responded to an email. And though I paid a very high premium to have expedited service, I did not receive expedited service. And while this is a 100% guaranteed service, when I requested a refund, I received the rudest response I have ever gotten from anyone in my life. Marsha Flaugher in their accounting department was so unprofessional and rude that she actually used bold type to say, "I guess you are refusing to consider that your delay in submitting your documents resulted in the late issuance." Apparently to them a one-day "delay" on my part (though I was never given a deadline to submit), justifies a 7 day delay on their part (I paid for 3-5 day expedited service). Not to mention that if my case manager, Luis Cordova, had responded even once to my questions I wouldn't have been "delayed" a day. Several of the questions on the form are not intuitive. Nina Gonzalez is the only person that I dealt with that actually does their job and is good at it. As far as i'm concerned the others could learn from her professionalism and thoroughness. Perhaps she should have their jobs, things might have actually gone smoothly and gotten done on time.

It was done in less that 10 days from the time we sent the Passports.

thank you alaina guerrieri for all your halp I can go on my trip .

Process was easy but communication from that end was poor. In the end the passport arrived in time, they were speedy. However, I had to call them each time...and after several conversations they still failed to let me know it had been shipped.

VISA Passport Pro agency is truly dedicated to providing the best service to their customers. The company ensures you have a dedicated case worker you can contact at anytime to assist you with questions or processing application forms. I had a unique situation with dual passport requirement for duty requirements and Adam, my case worker, ensured I had his contact number and email available to expedite my request. In total, I had my passport in hand 5 working days from my initial phone call. I definitely recommend Passport Pro to individuals that desire great customer service with expedited requirements. Thanks!