Visa Passport ProReviews of visapassportpro.com

Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never received any notification of the insurance I purchased. It was not even on my receipt but I did pay for it. I questioned my representative but still have not received anything. I am not sure what to do if the passport was lost.

I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.

The customer service rep who helped us need lots of work. It took three calls to get a response. When I called to check status, I never got a response. However the visas did arrived on time.

Process was easy but communication from that end was poor. In the end the passport arrived in time, they were speedy. However, I had to call them each time...and after several conversations they still failed to let me know it had been shipped.

There are what 3 or 4 companies that are authorized to do this work. Thus, it's nearly a monopoly. And sure it's my fault for not noticing my passport had expired. But $300? That's rough. I bet if you knocked 40% off your fees, you'd get 3 times the volume of business and people would feel like they "saved" big bucks compared to the other companies.