Visa Passport ProReviews of visapassportpro.com

Guy was not professional. Communication was poor Rushed service. Found a local service for the rest of my family that had better customer service. No need to call me, not using service again.

Lost my documents and tried to blame me for their screw up! I will be disputing all the charges with my credit card company.

Terrible,awful,unprofessional and a major rip off !!!

Will never use the service again

I was sorely disappointed by the communication and overall professionalism by the company. I did not research them well before, which was my fault. We wanted to cancel our order and our case worker never returned my husband's phone call. Also I paid for a 10 year visa and only received a 5 year. For what they gave it was not worth the 150.00 fee for their services and expediting. VERY DISAPPOINTED!!!

I would never use this service again and would recommend anyone to stay clear of them. Initially they are very nice and helpful, but once they get your money, forget it. The only person that was even remotely helpful or responsive was Nina Gonzalez, but once I purchased the service and they assigned me a case manager, Luis Cordova, he never returned a phone call or responded to an email. And though I paid a very high premium to have expedited service, I did not receive expedited service. And while this is a 100% guaranteed service, when I requested a refund, I received the rudest response I have ever gotten from anyone in my life. Marsha Flaugher in their accounting department was so unprofessional and rude that she actually used bold type to say, "I guess you are refusing to consider that your delay in submitting your documents resulted in the late issuance." Apparently to them a one-day "delay" on my part (though I was never given a deadline to submit), justifies a 7 day delay on their part (I paid for 3-5 day expedited service). Not to mention that if my case manager, Luis Cordova, had responded even once to my questions I wouldn't have been "delayed" a day. Several of the questions on the form are not intuitive. Nina Gonzalez is the only person that I dealt with that actually does their job and is good at it. As far as i'm concerned the others could learn from her professionalism and thoroughness. Perhaps she should have their jobs, things might have actually gone smoothly and gotten done on time.