Aida Visafoto (reps name) He was total awesome, and I really appreciated all the help he did for me. 😁
NP
Natasa P.
Don’t waste your money and time
Don’t waste your money and time, especially if you need a photo for the US green card lottery. They cut my hair, changed the shape of my ears, added a shadow around my neck. When I asked for a fixture or refund, they tried to convince me that the photo will be accepted and that I don’t need white or off white background. I’m not going to post my photos for security reasons, but if the proof of my statement is needed, I’ll be more than happy to provide it.
Response from VisafotoOct 19, 2023
Hello.
Both versions of photo provided by our service are fully compliant with all the requirements of the US State Department, and in particular accepted by the visa software. The same software that checks the US visa photo also checks the photo for the DV lottery. And, therefore, your photo will be accepted.
We guarantee that the photo meets all the requirements. Moreover, our support staff made you a second photo for free, please check your mailbox.
We are very sorry that you were unsatisfied with the result, but in this case we cannot agree with your quality claims.
AC
Alberto C.
Hugh problems with currency exchange
They will attempt to charge you a different price,
depending on where you live.
The price you see on the screen is not what you pay.
This is totally unacceptable in principle. But as if that wasn't enough, the price will be completely different.
E.g. I see 4.50 EUR and they have tried to charge me 7.00 GBP.
7.00 GBP are approximately 8.00 EUR!
Shame on you!
--
Adding details as requested:
The price 4.50 EUR was probably 5.00 EUR after a 10% discount applied.
However, it is still a huge problem if I see 5.00 EUR and I am charged 7 GBP.
I agree there is probably a technical issue. The only detail I can add to help you with your investigation is that I was connecting from Europe (hence the price is in EUR) and I was using a British payment card (hence the charge in GBP). However, this does not justify the behaviour of the site at all. If you are unsure of the price and currency you are applying, at least let your payment service provider (probably Stripe) show it on the screen.
Response from VisafotoOct 17, 2023
Hello,
Our fees do vary slightly from country to country, but we have never had a price of 4.50 EUR. Our price in the EU is fixed: 5 EUR for all countries. According to our policy, the price you see on the screen is actually the one you pay. If you see the price of 5 EUR, you are supposed to pay exactly 5 EUR. If your country is the UK, the fee is 7 GBP. If you are sure of the price discrepancy, it is a technical error and we would appreciate details of what happened. If you have a screenshot confirming the price mentioned in your review, please send it to [email protected] we will definitely sort it out!
Upd:
According to our pricing policy, if you are in Europe and using a British card, you will still be charged EUR 5 by us.
The only way it would be converted to GBP pricing is if our system detects that you are in the UK. It's possible that your IP address changed to a British one. Could you confirm if this is a possibility? Thank you for your feedback and for reporting the issue!
JP
Jean-Pierre L.
Extrêmement satisfait
Je suis extrêmement satisfait par VISAFOTO qui met aux normes américaines ( différentes des normes européennes) les photos ID.
Mon cas personnel a été traité instantanément et avec succès. C’est pourquoi je recommande chaudement VISAPHOTO aux personnes dans mon cas .
DH
DH
Great service
First photo didn’t work on Indonesia visa site but Paul in email Support sorted it out free of charge with no trouble when I sent him the specs from visa website. Really impressed with customer service. Thanks Paul!
HM
Heverth Merlos P.
Muy buen servicio me soluciona el…
Muy buen servicio me soluciona el problema rapidísimo la recomiendo
FB
Felisha B.
You can’t print the photo
On their website it is listed that I can print the passport photo at Walgreens. You can not. Don’t waste your money cause you’ll end up having to take the photo at Walgreens and getting it printed through them. When I brought this to their attention they were combative and refusing to take accountability for posting false information on their site. The service was quick and fairly easy but I needed to get the photo printed without being able to do that it was pointless and ended up costing me more money. Just go get it done.
