It didn’t work for me and when i mailed the customer care they were so rude and said they don’t do perform miracles to photos. Very rude customer care.
Response from VisafotoAug 31, 2026
Hello. Kindly let us know the number of your order. We will check your case, take measures and provide refund if needed. We apologize for all the inconvenience caused!
LG
laura G.
Non sanno fare le foto per i visti!!!!!
Ho richiesto una foto per un visto russo, la foto me l'hanno fatta e ritoccata ma il portale non la accetta. Mi hanno risposto che io do'informazioni false. Scappate se potete
CE
client(e)
Extremely disappointing and stressful…
Extremely disappointing and stressful experience.
I used this service to generate a visa photo for IRCC (Canada), where requirements are very strict. The photo I received was clearly not compliant: visible editing artifacts (halo around the head from background removal) and a white border issue when downloading the file.
I contacted support multiple times, provided screenshots, and explained the problem clearly. Instead of addressing the issue, they kept denying it and gave irrelevant explanations.
Even worse, they stated that a refund would only be possible if the official IRCC website rejects the photo. This is not acceptable — customers are paying for a compliant photo, not to take risks with an official application.
This kind of service should be reliable and professional given the stakes involved. Unfortunately, this was not the case at all.
I strongly advise against using this service for any official documents.
Response from VisafotoApr 9, 2026
Hello. We’re sorry to hear about your experience.
We carefully reviewed your case. The photo you received was generated based on your original image, which was of good quality, and formatted according to the specified requirements for Canadian work permit photos.
About the issues you mentioned:
• The file itself doesn’t contain any white border. What you’re seeing is most likely how your image viewer displays the photo (for example, macOS Preview shows images on a white background, which can look like a frame).
• We also reviewed the image for editing artifacts (like a halo around the head) and didn’t find anything that would affect compliance.
To help, we re-sent the file, shared screenshots with the exact dimensions, and even changed the background color so the edges are easier to see in different viewers.
Regarding refunds: we do offer a full refund if the photo is officially rejected by IRCC. This way, the decision is based on the actual requirements, not how the image may appear in a specific app.
We understand how important these applications are and are happy to help further if you decide to proceed or receive feedback from IRCC.
AP
Arc P.
Bad website, Extremely rude service
Extremely rude customer service for this company, specially person named Tatiana. Do not use this website, their system gave me wrong picture. I requested India Passport Seva document, 4.5x3.5 cm (630*810 pixels), and it gave me 51x51 cm, and despite providing a proof of confirmation received from their website about my ordered size, the person Tatiana claimed their system is never wrong, and was extremely rude. This website does not deserve your money. Please do not use it.
Response from VisafotoDec 24, 2025
Hello.
According to the mailing history, a tech support representative resized the photo to the required size and sent it to you. We haven't received a refund request from you.
Please let us know if the resized photo worked or if a refund is required. We apologize for the confusion.
CA
Cherryl A.
Don't waste your money!!!!
Paid the £8 to have my passport photo verified. Submitted it and it was rejected on my application. Telephone number did not connect, just a recorded message. Have sent 3 emails to their support email and not even so much as an acknowledgement. Scam company in my view.
Response from VisafotoMay 27, 2025
Hello,
We apologize for the delayed response.
According to our message history, our support manager replied to your request after receiving the complaint and sent an email with the edited photos attached. It’s possible that the response ended up in your spam folder - we recommend checking it to confirm.
As we were unable to assist you in a timely manner due to this technical issue, we issued a full refund for your order on Friday, May 23. Please check if the funds have been received.
We sincerely apologize for the inconvenience!
CH
Christophe
J ai fait une photo pour visa inde
J ai fait une photo pour visa inde, ma photo a été refusée par le consulat , j ai fait une demande par mail à visafoto qui l a dit que je n avais pas été débité , alors que j ai bien été prélevé de 8€
J ai donc refait une réclamation mais pas de response …pressé par le temps j ai du commander ailleurs et la photo est très bien passée au consulat .. très déçu par ce service je ne risque pas de recommencer et ne la conseille vraiment pas
KI
KHÔI P.
scam website
scam website. don't trust it. if it doesn't work, it won't refund your money.
Response from VisafotoDec 30, 2024
Hello,
Your photo processed via Visafoto has successfully passed verification on a governmental service and fully complies with the requirements.
Your request for a refund was based on the fact that the photo was no longer needed. Unfortunately, this does not constitute a valid reason for a refund, as the service was provided in full and with the appropriate quality.
We regret any inconvenience this may have caused and remain available to assist you with any further inquiries or support.
DS
David S.
Tried to make a US Visa picture and…
Tried to make a US Visa picture and took me 3 times, which is 21 euros, so I also could have gone to the professional photography shop or? At the end it worked :-(
Response from VisafotoDec 3, 2024
Hello,
We are very sorry to hear that you experienced any inconvenience. Our service provides 24/7 technical support and offers free replacement for unsatisfactory photos—there is no need to pay twice. If you believe the photos you received did not meet the required standards, you can request a refund by contacting us at [email protected].
Best regards,
Visafoto team