Viral LaunchReviews of viral-launch.com

Answered all my questions in a timely matter. Very helpful.

well they were quick in resond my inqury , easy to communicate with the chat member

great responce time... very helpful and willing to go the extra mile... and there's follow up!

They still charge me the Annual subcription even I have it cancelled before the Date. Fawk off Viral-launch.

My experience of Viral Launch so far has not been a very nice one. I had a subscription which was obviously set to auto renew. I never received any reminder emails as advised (Viral Launch state that reminder emails were sent 1 week and 1 month prior). I have all the emails that Viral Launch sent me previously. Definitely no reminder of renewal email. The renewal charge was actually charged to a credit card that I ceased using and I actually closed(Viral Launch payment came out 2 days before card was closed). As I changed mobile number etc the credit card company obviously couldn’t phone me. Now it looks like a late payment on the card and has been marked as such with credit references agencies therefore effecting my credit rating. Highly, highly disappointing. I have emailed viral launch and they have responded stating a refund is not an option. I have asked for the complaint to be escalated. Any other similar experiences? Response to Viral Launch response (posted here 10/02/21) as I don’t seem to be able to reply to their post). I have reached out to your team. As you state in the response I have been escalated to the billing team and am still awaiting a response. I look forward to hearing from you. Update 11/02/21 - Jessie from Viral Launch emailed me again on 10/02/21 - this was the wording in the email: "Hi Alyson, ​Thanks for reaching out and I'm sorry for any frustration! ​Was there a charge that you are looking to have refunded? If so, please provide the email and we will look into this further." Seriously what is going here? Customer Service obviously don't have a clue what is going on. Jessie is the same person that has been emailing me from the start yet doesn't seem to have any idea of the refund request that I have submitted??? I have responded to this email dated 10/02/21 and I have yet to receive a reply even though Jessies email of 8th Feb advises a response is usually sent within 24 hours. Again disappointing! Is there actually a Customer Service Team at all? Reply to response 16/02/21 - major apologies Jessie not Rosie - I have amended above accordingly. I can send all emails if needed. It is now 11 days since I first contacted about this issue. I just want a refund. Trust pilot are now issuing refund as per email 16/02/21. I will update this as soon as I confirm I have received it. 23/02/21 - refund now received. Cost me about 15 pounds in late payment charges but glad I got a refund.

Following difficulties on the platform, the team found the problem. I was doing my research in French and the pages did not match the description. The problem is due to the translation on google. I'm doing my research in English and it's going well, I don't know if the problem can be solved so that your platform works as well in another language.

At first I tried the MI extension, basically don't give you anything. I decided to upgrade to beginner plan. The link cut after I sent payment. I can't log in and my money is already taken. Since the beginning I have trouble just to log in.. The support told me to do hard refresh on my browser, which I did. The problem persists. Use other!

I had an inquiry about billing so I sent a message to the instant chat which claims to "reply in minutes". I waited hours and still no reply and I even saw that my messages were seen. I got fed up and sent another message and after another hour someone finally replied and said that they contacted the billing department and is waiting to hear back from them about my inquiry. After more hours have went by, there still have been no responses/follow up/progress whatsoever. I pretty much waited for a whole day to get 1 reply back that did not help. I even tried calling them twice but no one picked up because they are "busy" and told me to leave a message. I did leave a message but I got no callbacks. This is ridiculous and I rather give my money to other competitors because Viral Launch has the worse customer service ever. What is the point of having a customer service if they don't respond?? Today is Friday and so I will have to wait until Monday. If they still don't respond on Monday, expect another 1 star review.