Viral LaunchViral Launch has closed down
Viral Launch (viral-launch.com) has 216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Administration & Services · Charlottesville, Virginia
Excellent
Administration & Services · MONROE, Virginia
Excellent
Administration & Services · Virginia Beach, Virginia
Excellent
Administration & Services · Richmond, Virginia
Excellent
216 approved reviews, newest moderated first
Michael O.
I contacted Viral Launch about a product feature that wasn't working. Their customer service acknowledged that they were already aware of the issue and were working to resolve it. Once the issue was resolved their customer support team contacted me to give me a heads up. I was very impressed!
Response from Viral LaunchJul 6, 2020
Thank you so much for your kind words and for allowing us to be part of your Amazon business!
Ale P.
Extremely poor customer service. I have asked to cancel my subscription with two products 5 days ago and still haven't heard anything back (their 'modify subscription' tab only let you upgrade, not downgrade). And this is only the top of the iceberg... final review? There are many company out there and this is one to avoid, literally a waste of time and money.
Response from Viral LaunchJul 30, 2020
Thank you for the feedback. We do strive to be as transparent as possible. Were you able to speak to our customer service department? We are available either from the chat window in your Launchpad or by emailing us. Thanks!
Henrique F.
Really helpful customer service! Solved my inquiry.
Response from Viral LaunchJul 6, 2020
Thank you so much for your kind words and for allowing us to be part of your Amazon business!
Michelle Prato K.
Very fast efficient help.....you guys are great!!
Response from Viral LaunchJul 6, 2020
Thank you so much for your kind words and for allowing us to be part of your Amazon business!
Bulat G.
5-star customer experience
Response from Viral LaunchJul 6, 2020
Thank you so much for your kind words, and thank you for allowing us to be part of your Amazon business!
L
I signed up for the basic option not realizing it did not include keyword searches (you get 5 free a day only) - ok, dooooh. I contacted support and they were excellent and polite in explaining what I did wrong, even though I was rather terse (e.g.; not very nice). I have worked in support so I know how difficult it can be to deal with negative people. Kudos to you for helping out an old grumpy guy :) L
Response from Viral LaunchJul 6, 2020
Thank you so much for your kind words, and thank you for allowing us to be part of your Amazon business!
Mehdi Q.
The software is ok, but still needs work. It's buggy and freezes often. I prefer Hellium 10 which is more stable and bug free.
Response from Viral LaunchJul 30, 2020
Thank you for the feedback. We do strive to be as transparent as possible. Were you able to speak to our customer service department? We are available either from the chat window in your Launchpad or by emailing us. Thanks!
AC
Love this program and the training videos are incredibly helpful.
Response from Viral LaunchJul 6, 2020
Thank you so much for your kind words, and thank you for allowing us to be part of your Amazon business!