Viral LaunchReviews of viral-launch.com

I don't know how to use it.

I used to like it but have now moved on to other software to manage my Amazon business. Feels like it's fallen way behind over the past few years. Bummer!

Good tool to search brands selling and their products. However, when it comes to revenue data and data refreshes, it falls way short. I shouldn't have to ask for data refreshes - this should be incorporated so that this is automatic. And the revenue data is way off. When calculating annual revenue for brands and speaking with them, the gap is usually large enough to inhibit the brand from working with us.

I stopped using Viral Launch. They stopped their YouTube videos and their software overall seemed slow and not as trustworthy as it used to be. It takes a long time to pull data for their chrome extension as opposed to other apps such as JungleScout and Helium 10. Also their price is too high for the speed and everything. I also learned their founder was forced out of his company, hence there were no more interesting YouTube videos. I LOVED Casey’s videos and his passion and very data rich videos. Overall it feels like they are on the downhill of going out of business. I think Helium 10 and JungleScout are more reliable these days.

My experience of Viral Launch so far has not been a very nice one. I had a subscription which was obviously set to auto renew. I never received any reminder emails as advised (Viral Launch state that reminder emails were sent 1 week and 1 month prior). I have all the emails that Viral Launch sent me previously. Definitely no reminder of renewal email. The renewal charge was actually charged to a credit card that I ceased using and I actually closed(Viral Launch payment came out 2 days before card was closed). As I changed mobile number etc the credit card company obviously couldn’t phone me. Now it looks like a late payment on the card and has been marked as such with credit references agencies therefore effecting my credit rating. Highly, highly disappointing. I have emailed viral launch and they have responded stating a refund is not an option. I have asked for the complaint to be escalated. Any other similar experiences? Response to Viral Launch response (posted here 10/02/21) as I don’t seem to be able to reply to their post). I have reached out to your team. As you state in the response I have been escalated to the billing team and am still awaiting a response. I look forward to hearing from you. Update 11/02/21 - Jessie from Viral Launch emailed me again on 10/02/21 - this was the wording in the email: "Hi Alyson, ​Thanks for reaching out and I'm sorry for any frustration! ​Was there a charge that you are looking to have refunded? If so, please provide the email and we will look into this further." Seriously what is going here? Customer Service obviously don't have a clue what is going on. Jessie is the same person that has been emailing me from the start yet doesn't seem to have any idea of the refund request that I have submitted??? I have responded to this email dated 10/02/21 and I have yet to receive a reply even though Jessies email of 8th Feb advises a response is usually sent within 24 hours. Again disappointing! Is there actually a Customer Service Team at all? Reply to response 16/02/21 - major apologies Jessie not Rosie - I have amended above accordingly. I can send all emails if needed. It is now 11 days since I first contacted about this issue. I just want a refund. Trust pilot are now issuing refund as per email 16/02/21. I will update this as soon as I confirm I have received it. 23/02/21 - refund now received. Cost me about 15 pounds in late payment charges but glad I got a refund.

I like what I see I just dont know how some things work yet

753/5000 Good morning, I entered to launch my product, you press and it takes you directly to a page to launch it, after being awhile I knew that you had to introduce the product. I finished entering the data but I could not move forward, I had to pay first but I did not know where, at the end on the product introduction page behind the chat was the cart, there is no description, I made the payment. I uploaded 150 coupons, and they would not let me launch, then I found out that there was one more test to do. At the end I finished, I hope that today they launch, 24 hours have passed. and I do not know anything, hopefully the work already done will be worth it and if it goes well I will repeat despite the few explanations that are available.

The software is ok, but still needs work. It's buggy and freezes often. I prefer Hellium 10 which is more stable and bug free.