Product Discovery is awesome! It helped me find the perfect product and I just hit my highest revenue month ever!
Response from Viral LaunchDec 20, 2024
Hi there Miguel,
Thank you so much for sharing your success! We're thrilled to hear that Product Discovery played a part in helping you achieve your highest revenue month. Congratulations on your amazing progress, and we’re excited to see your continued success. Thanks for being such a valuable part of the Viral Launch community! 🚀
LI
Lynn in Dallas T.
Attentive Customer Support
I signed up for this software tool in 2019. I got derailed in 2020, so I was not able to login after that. Thus, I can’t give feedback as to the program itself, but I can say they have great customer support. I signed up with an email that I rarely used so I did not notice that my card continued to get charged the next 5 years. Upon request, they gave me a refund on the 5th year. How could I go 4 years without seeing a cc statement? My business went from $4M in revenue to $1.5M in debt due to activity of a group of white-collar criminals who prey upon small business owners. To say I was in the weeds is an understatement. I was overwhelmed.
Response from Viral LaunchDec 10, 2024
Dear Lynn,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered regarding your subscription. Our goal is always to provide a transparent and helpful experience for all our users, and we’re truly sorry to hear that we fell short in your case.
We want to clarify that our subscriptions are set to auto-renew by default, and users agree to this during sign-up. To ensure transparency, we send multiple email notifications before each renewal and provide an email receipt at the time of every transaction. These are intended to give ample time for any modifications or cancellations to be made before the subscription renews.
That said, we understand how upsetting this situation has been for you, especially considering the other challenges you’ve faced. Your feedback is important to us, and we’d like to resolve this matter and better understand your frustrations. Please reach out to our Customer Success team directly at [email protected], and we’ll work with you to find a fair resolution regarding your subscription.
Again, we’re sorry for any hardship this has caused and appreciate your patience and understanding. Thank you for allowing us to address your concerns.
Best regards,
Customer Success Team
Viral Launch
MD
Madhav D.
Amazing tool for all Amazon sellers
Amazing tool for all Amazon sellers! Always my first and top choice for finding new products to sell. Highly recommend the service, definitely worth the price I pay for it!
Response from Viral LaunchNov 9, 2024
Hi Madhav,
Thank you so much for your kind words and for being a valued part of the Viral Launch community! We’re thrilled to hear that Viral Launch has become your go-to tool for discovering new products and supporting the growth of your Amazon business.
Your success drives us, and we’re so glad to be a part of your journey. Please don’t hesitate to reach out if you ever have questions or need support—we’re always here to help.
Thank you again for recommending us!
Best,
The Viral Launch Team
DC
Deal C.
Useful and Informative.
Viral Launch has provided a lot of information in regard to the demand of products offered on Amazon, there were a few products I was unable to research on Viral Launch however my experience using Viral Launch overall was positive and it is a very helpful and informative tool to use.
Response from Viral LaunchOct 31, 2024
Hey there,
Thank you for taking the time to share your positive experience with Viral Launch! We're thrilled to hear that our platform has been useful and informative in your product research on Amazon.
We're here to support you with any products you couldn’t research, so please feel free to reach out to our Customer Success team anytime. We’re always ready to help make sure you get the most out of Viral Launch and maximize your success.
Thanks again for your feedback and for being a valued part of the Viral Launch community!
Best regards,
The Viral Launch Team
CB
Cesar B.
They Always deliver…
They Always deliver but obviously you should top up monthly
Response from Viral LaunchJun 14, 2024
Hey Cesar,
Thank you for your review and for being a valued customer! We're glad to hear that we always deliver for you. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
IN
Ivan Nikolai G.
Hello I am a Viral Launch customer and…
Hello I am a Viral Launch customer and I just want to say that this is definitely the BEST product Market intelligence platform I have Ever used. I checked out other platforms like Helium 10, Jungle Scout, and some others and all of them have lesser services. Thank you Viral Launch for being the best. I would give you 10 Stars if I could. 🙏🙏🙏
Response from Viral LaunchApr 10, 2024
Dear Ivan,
Thank you so much for your glowing review! We're thrilled to hear that Viral Launch has exceeded your expectations and that you find our Market Intelligence platform to be the best compared to other platforms you've experienced in the space! This means a lot to us, and we're proud to stand out among the competition.
We truly appreciate your support and the time you took to share your experience. If there's anything else we can do to enhance your Viral Launch experience, please don't hesitate to reach out. Here's to your continued success!
Warm regards,
Viral Launch Team
MA
Mark
Great app
Great app very easy to use and very useful does exactly what it needs to!
Response from Viral LaunchJan 22, 2024
Hi Mark,
Thank you so much for your 5-star review! We're thrilled to hear that you find Viral Launch easy to use and valuable for your needs. Your satisfaction is our priority, and we're here to support you every step of the way. If you ever have further feedback or questions, feel free to reach out. Happy selling!
Best regards,
The Viral Launch Team
JA
Jaybird
"I'm Blown Away"
"I'm Blown Away" This site is so organized. The layout makes navigating this site so easy and seamless. I've enjoyed everything.
Response from Viral LaunchDec 7, 2023
Thank you so much for your incredibly kind words! We're thrilled to hear that you're blown away by the new site experience. Our recent rebranding and optimization efforts were all about making it easier for sellers like you to take actionable steps seamlessly. It means the world to us that you've found the layout organized and the navigation seamless. We're here to keep enhancing your experience, so if there's anything else you'd love to see or explore, feel free to reach out. Your support means everything to us!