Viral LaunchViral Launch has closed down
Viral Launch (viral-launch.com) has 216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Administration & Services · Charlottesville, Virginia
Excellent
Administration & Services · MONROE, Virginia
Excellent
Administration & Services · Virginia Beach, Virginia
Excellent
Administration & Services · Richmond, Virginia
Excellent
216 approved reviews, newest moderated first
Michael
Love your Customer Service and love all the products/services that I have tried with you guys so far.
Response from Viral LaunchJul 31, 2018
Thank you so much! The team is appreciative of your kind feedback. Thanks for the opportunity to earn your business!
BL
I tried out viral launch spending thousands of dollars launching our products with minimal results. The site is full of hijackers purchasing large quantities of 1 product under different usernames and Order numbers. I took the time to look through all the orders and matched up the same address to lots of different usernames. Another factor I found disappointing was that it took way too long for products to launch and once they launched and I had a problem I needed to wait 24 hours before someone would respond back to my email. For $400 a launch the company should have better customer service and be more careful with whom they accept via elite deals club to avoid hijackers and other unfair customers. The entire purpose of viral launch is a fair way of giving away products so customers from all over the united states purchase the products thus increasing product visibility. When one customer claims most of the coupon codes for themselves they're automatically decreasing the chances of success for the launch since the orders are all coming from the same IP address. Viral Launch, please take care of these issues so we can continue using your services. The market out there is huge, if you want to succeed you need to be on top of your customer service and perhaps lower your prices so customer's shouldn't expect that much from you.
Response from Viral LaunchJul 31, 2018
I apologize for the issues with your product launch. We are working hard to prevent hijackers from abusing the group. While this isn't a typical issue, it is something that we take very seriously. We have measures in place to track and blacklist accounts, and place IP limitations on purchasing. We continue to implement new tactics to better govern the buyer group and ensure our launch platform is safe and reliable for all of our customers. Our expanded customer success team provides faster responses than ever. In addition, we're working to add extended service hours soon. If you would like to provide additional feedback or discuss your experience further, you can respond or email us directly at [email protected]. We wish you continued success in your Amazon journey!
A S.
Viral Launch pretty much has some of the best Amazon product research tools available. But they are so buggy. Any time I add a new feature to my subscription, something gets all screwed up and I have to have support fix it or just live with it. The chrome extension will just stop working and say I've used all my allowed searches.. which makes no sense as I am paying like $100/month to use the service and there is no search limit. That one I pretty much have to wait until the next day and it is fixed. It's all just a pain. Stop trying to build new stuff and fix what you already have. Even your Elite Deal Club site that is a key part of your launch service is buggy and will just stop working right (frustrated users have left hundreds of comments about it on the EDC facebook page). That is unacceptable when you are charging people $400 for a launch and there are bugs that prevent your pool of buyers from being able to access the site or get coupons. You guys are pretty much at the top of the FBA product research market. But it's only because you have the best affiliate marketing program, so all the Amazon gurus push your products like crazy. Don't get lazy and think it's because you have the best product. Your product needs work. There are better options these days and you guys really need to work on your quality.
Response from Viral LaunchJul 31, 2018
We appreciate your kind words about our tools, as well as the feedback on our bugs. We hope to continue to earn your business and appreciate your patience as we refine our existing tools and the processes we use to launch new ones. Fortunately, our new payment system has already improved billing processes. We're also continuing to expand our customer support hours over evenings and weekends soon, and are growing our development team so we can release quality tools quickly. One thing to note with the Market Intelligence Chrome extension is that we cap searches at 250 searches per 12 hours. However, if you're experiencing any further issues, please email [email protected] so that we can find a solution together. Thanks for the reminder that we need to keep innovating. That remains a focus for us.
Aaron M.
Viral launch have made some amazing apps that help you to find not just a profitable niche or product, but one that suits your business model. Thanks guys
Response from Viral LaunchJul 31, 2018
Thank you so much for the positive feedback! We appreciate you as a customer and wish you continued success in your Amazon business!
Luke R.
best in the business
Response from Viral LaunchJul 31, 2018
Thank you! We are constantly innovating and hope to continue to earn your positive feedback!
Mike Y.
In order for me to ever use the launch service again - SOMETHING has to be done about hijacker unscrupulous type buyers - buying up multiple products (sometimes a lot of items) and then listing the items on Amazon on my brands product listings - it make me not be able to use the service until something happens to fix it. There are other services out there - working on solving this big issue - so I hope your company really takes this seriously and tries to come up with a solution.
Response from Viral LaunchJul 31, 2018
I sincerely apologize for the issues that you experienced with your product launch. While this is unusual, we do recognize that hijackers present a threat to the success of our sellers. We work very hard to make sure that our service is safe and beneficial for all of our customers. We strive to prevent abusive buying, and will continue to refine our practices and monitor data from launches to provide the best possible results. If you have time, please reach out to us at [email protected] so that we can look into your specific circumstance and improve your experience with Viral Launch.
Barry K.
These guys are great and really know what's going on in the industry. They are definitely data geeks and know how to crunch and analyze the numbers!
Response from Viral LaunchJul 31, 2018
Thank you so much! I will make sure the team sees your comments, as we continue to follow the data!
Harry C.
Excellent source of Amazon product sales potential
Response from Viral LaunchJul 31, 2018
Thank you for the kind words. I see that you left a negative star rating. If you have additional feedback you'd like to share, you can do so in a response, or email us at [email protected].