VIP Traveler connects travelers with the world's most extraordinary hotels & resorts. Our members use our services to to help them fulfil their travel goals.
VIP TRAVELER (viptraveler.com) (viptraveler.com) has 334 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
viptraveler.com
Website
viptraveler.com
Category
Activities & Tours
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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This was one of the best trips I've done. VIP was amazing !! The resort... AZ Biltmore was an incredible property. The resort credit and everything included was just fantastic. I will certainly do this again and use VIP for my future travels! Thank you!!
Response from VIP TRAVELER (viptraveler.com)Aug 1, 2026
We love hearing about trips that exceed expectations! We're so glad you enjoyed your stay at the Arizona Biltmore and that the included resort credit and added perks made your getaway even more special. Thank you for choosing VIP Traveler, and we look forward to helping you plan your next adventure!
BH
Bing H.
I would definitely book a trip again…
I would definitely book a trip again with VIP Traveller !! It was my first time booking via an agency and I had a great experience with them.
Everything went smoothly with our trip , my husband and I had the most amazing time in Maldives , where we just celebrated our 20th wedding anniversary !
Response from VIP TRAVELER (viptraveler.com)Aug 1, 2026
Celebrating a 20th wedding anniversary in the Maldives is hard to beat! We're honored you chose VIP Traveler for such a special occasion and thrilled your first experience booking with us was so seamless. Thank you for your kind words, and we hope to help you celebrate many more milestones in the years ahead.
LL
Lyn L.
Poor customer service
I saw this company advertised on Instagram. I did some research and they seemed reputable with good reviews. I was planning a New Orleans trip with friends. We all decided to use VIPTraveler. The offered a good deal for NOLA.
That was the only plus. I never received my hotel confirmation despite email instructions telling me to wait 48-72 hours before booking a flight. I tried contacting their customer service with no response whatsoever. They had my money and they didn’t care to respond to me. Lucky I knew that the Waldorf had an exceptional customer service. I contacted their reservation manager directly who confirmed the hotel booking. Why didn’t this “travel company” bother helping me. I won’t be using them in the future. As of today, still no response from my inquiry.
Response from VIP TRAVELER (viptraveler.com)Jul 23, 2026
Hi Lyn,
Thank you for taking the time to share your feedback. Firstly, I'm very sorry this was your experience.
I looked into what happened, and it appears there was an internal oversight on our end where your booking wasn't marked as confirmed in our system, even though the reservation itself had been made with the hotel. That's absolutely our mistake.
I also wanted to mention that we don't have any record of receiving an email or phone call from you, as we would certainly have investigated this immediately had we known. Regardless, we understand how frustrating it must have been not having that confirmation before booking your flights.
We're a small but hardworking team, and while we strive to get everything right, occasionally we do miss the mark. When that happens, our goal is always to make it right because we're built on repeat travelers and long-term relationships, not one-off bookings.
I'm pleased the Waldorf was able to quickly confirm your reservation and that your booking was always secure, but I'm sorry we let you down on the communication side. We appreciate your feedback and will use it to improve our processes going forward.
We hope you have the absolute best trip!
Tash from VIP Traveler
JD
Joel De R.
VIP Traveler helped me plan my Engagement Vacation
I can’t thank VIP Traveler enough for such an unforgettable experience. I was looking for a place to get engaged and came across an ad by VIP Traveler on Instagram and decided to give it a try not knowing what to fully expect. They had a package for Bali that included two incredible hotels in The Apurva Kempinski and Padma Ubud. From the very first moment until the very end my agent Dori was super helpful in the entire process and was a huge help in making my dream vacation. It was the easiest vacation I have ever booked and everyone was so kind, supportive and attentive to every detail. The vacation in itself was out of this world. Words can’t describe how gorgeous Bali is and will definitely be coming back in the near future. Thank you again VIP Traveler.
Response from VIP TRAVELER (viptraveler.com)Jul 23, 2026
Congratulations on your engagement, and thank you so much for sharing your experience. It means the world to us that VIP Traveler could play a small part in such a special milestone.
We'll be sure to pass your kind words on to Dori. She'll be absolutely delighted to hear she helped make your dream vacation so memorable.
We're thrilled you loved both The Apurva Kempinski and Padma Ubud, and that everything from the booking process to the trip itself exceeded your expectations.
Thank you again for trusting us with such an important occasion. We can't wait to help you plan your next adventure together!
AL
Alex
We had such a great experience
We had such a great experience. The deal was amazing. The VIP staff reached out multiple times to check in prior to our trip. I sent a few questions and they were quick to reply. They also checked in after the trip. I’d highly recommend!
Response from VIP TRAVELER (viptraveler.com)Jul 23, 2026
Thank you so much for your kind words! We're thrilled you had such a great experience and that you felt well looked after before, during and after your trip.
Our team genuinely loves helping our members, so it's wonderful to hear our communication made a difference.
Thanks again for your recommendation. We can't wait to help you plan your next getaway!
MH
Mona H.
Exceptional Service When It Mattered Most
This was my third VIP Traveler Exclusive, and once again they exceeded my expectations.
My first VIP Exclusive was the SO/Maldives, followed by an incredible stay at Atlantis Dubai. Both trips were absolutely remarkable, so I already had high expectations when we booked their Portugal Exclusive. Somehow, they managed to exceed them again.
Our trip started off perfectly. The Wine & Books Hotel was absolutely charming with true five-star service. The Lisbon Food & Wine Tour was one of our favorite experiences—delicious food, wonderful wines, and the opportunity to meet some wonderful people along the way.
When we arrived in the Algarve, however, we encountered an unexpected problem. The hotel had assigned us to a lower-category room than the one we had booked and paid for. When we brought it to their attention, they insisted their records were correct and argued that we were mistaken. After a long day of traveling, it was incredibly frustrating to feel like we weren't being heard.
That's when VIP Traveler truly showed what sets them apart.
Even though it was very early in the morning in the United States, someone answered our phone call immediately. They were calm, professional, reassuring, and told us to go enjoy the resort while they worked directly with the hotel to resolve the issue. Instead of spending the first day of our vacation standing at the front desk arguing, we were able to relax knowing someone was in our corner.
VIP Traveler handled everything behind the scenes. Since the hotel had sold out of the room we had originally reserved, they upgraded us to the very best room in the resort. What began as a disappointing start turned into an incredible experience because VIP Traveler never stopped advocating for us.
I already knew VIP Traveler could create amazing vacations. My previous VIP Exclusives had been flawless. But in the back of my mind, I always wondered how they would respond if something didn't go according to plan. Now I know.
Anyone can book a great trip when everything goes perfectly. The true measure of a travel company is how they take care of their clients when something goes wrong. To say I was beyond impressed would be an understatement.
Thank you to the entire VIP Traveler team for your professionalism, responsiveness, and unwavering commitment to your clients. You didn't just book an amazing vacation—you gave us peace of mind knowing you were there when we needed you most.
Keep those incredible VIP Exclusives coming! We already have our 4th adventure booked with VIP Traveler.
Response from VIP TRAVELER (viptraveler.com)Jul 9, 2026
Thank you so much for your continued trust and support! Knowing you've chosen us for four VIP vacations is incredibly meaningful, but hearing how our team was there for you when something didn't go as planned means even more. We're so glad we could get everything sorted so you could get back to enjoying your Portugal adventure. We can't wait to help make your fourth trip just as memorable!
KP
KarynT - Peters T.
Amazing Trip with The VIP Traveler Team!
The VIP Traveler Team put together an incredible package at the Arizona Biltmore. From start to finish, they were a pleasure to work with—responsive, professional, and quick to answer any questions we had.
The resort itself was beautiful, and the amenities included in the package made our stay truly special. The Premier Firepit Suite, Citrus Club access, spa session, and daily resort credit were perfectly curated and created an exceptional experience.
We were thoroughly impressed with both the resort and the VIP Traveler Team’s attention to detail. We can’t wait for this package to be offered again so we can bring friends and family along on our next trip!
Response from VIP TRAVELER (viptraveler.com)Jun 16, 2026
Reading reviews like this absolutely makes our day! Thank you for your kind words and for trusting VIP Traveler with your Arizona Biltmore getaway. We're so happy you enjoyed the resort, the inclusions, and the overall experience. We can't wait to help you, your friends, and your family create even more unforgettable memories in the future!
JW
james W.
Phoenix Biltmore via VIP Traveler
1
Phoenix Biltmore via VIP Traveler
Review of VIP Traveler
Reviewed today
This was our second trip to the Phoenix Biltmore utilizing VIP Traveler. Can't say enough about our experience. The Citrus club access coupled with $100/day property stipend made out of pocket spend minimal. Also loved the included halotherapy session. This gave us full access to the spa for that afternoon. Amazing !
I'm currently working with VIP staff for a wine country visit in the fall. Thanks VIP !
Response from VIP TRAVELER (viptraveler.com)Jun 15, 2026
Back to the Biltmore for round two - we love to see it! Thank you for once again choosing VIP Traveler for your getaway. We’re so glad you enjoyed the Citrus Club access, spa experience, and all the added perks that made the stay extra special. We can’t wait to help you plan an amazing wine country escape this fall!