VIP TRAVELER (viptraveler.com)Reviews of viptraveler.com

Was excited to try VIP Traveler for the first time because of the good reviews. We bought a VIP exclusive from VIP Traveler for 4 nights at Zemi Miches. The transportation that was included was not it. They used a third party “Mozio” and when we followed instructions on where the meeting point was to be picked up, no one was there. We weren’t given instructions on who to look for, or anything. We were waiting for 45 mins in the heat, trying to locate our driver and the language barrier wasn’t helping. When I called the customer service line they weren’t helpful and hung up on me and seemed clueless as well. When we finally got ahold of our driver there was no signage on the car at all and it was so small, nothing luxurious about it. I thought they would be at the meeting point like the instructions said with our names on a sign so it was easy to find them. NOPE. Then we arrive at Zemi Miches and in our exclusive it says that the laser tag, bowling, escape room, and arcade are included and our concierge says it’s not as it’s extra, when our exclusive literally says on paper it’s included and the hotel it’s not. That’s super misleading, currently we are at the hotel calling VIP Traveler and the phone lines are backed up and cannot reach anyone. So frustrating.