Ava A.
I'll update you
My family is using them for first time for a long trip next month. Unfortunately, we are up for a rough start and I'll update this review with final thoughts after the trip. Their emails started flooding my Inbox in the last 10 days and every email is sent from a different person asking for the same old flight details. The frustration comes from the fact that no one knows what we paid for and they are trying to push downgraded services instead of honoring what was advertised in the booking. Also, the consistent ask for the exact same info makes me doubt the way they handle their customers. I'll be back to update...
Response from VIP TRAVELER (viptraveler.com)Oct 29, 2025
Hi Ava, Thanks so much for sharing your feedback. I’ve reviewed your account and can confirm that we did accidentally double up on our emails asking for further information. I also noticed your Dubai booking originally showed a Mercedes Viano for your private transfer (used for larger families) before being updated to the correct BMW 5-Series. We’re really sorry for the bumpy start, but I’m confident you’ll have an amazing time in Dubai. For your peace of mind, here’s a quick recap of your package and inclusions: Your VIP Benefits: • Upgraded Palm View Room • BMW 5-Series private airport pickup • VIP in-room welcome on arrival • Daily buffet breakfasts (world’s most extensive) • Nightly dine-around dinners • Unlimited access to The Lost Chambers Aquarium • Daily access to Aquaventure Waterpark • $100 Atlantis resort credit Once again, our sincere apologies from the whole team - we truly wish you an incredible holiday. If there’s anything else you need, please don’t hesitate to call us. Warm regards, Natasha