VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We certainly recognize your strong feelings regarding the quality of the suit and the outcome of your return request for Order #11886. The team wants to clearly address your concerns, as many others look to these public reviews. We take all feedback about our product quality seriously. Regarding your order, we want to confirm that throughout your experience, the team provided you with dedicated customer support, including: - Assistance from our fulfillment team upon placing your order based on your height and weight. - Detailed sizing information and instructions on how we measure our suits. - Immediate assistance with your request for an exchange to a larger size to bypass the refund restocking fee. - A formal investigation by our senior team regarding the condition of the returned item upon your request. The reason your return was ultimately refused was not arbitrary. After a thorough internal review, the team confirmed that the jacket was received at our facility with a damaged/detached button, which was against our standard Return & Refund Policy. Our policy clearly states that we cannot accept returns for items that arrive back to us in a damaged condition, as they must be in brand new, unworn, and resellable condition. While you noted that the button might be an easy fix, once an item is received damaged, it cannot be sold as new, and the logistics and costs involved in restoring it are significant. Despite the policy violation, the team made an exception to assist you with the damaged part by: Shipping the suit back to your preferred address. Shipping new buttons from Turkey at our expense after you confirmed a piece was missing upon receiving the item back. The team's efforts to send you replacement parts, even after the return was denied, show our genuine commitment to assisting you. However, we must remain firm in adhering to our return policy regarding the condition of returned goods. If you would like to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We certainly recognize your extreme disappointment and the issues you experienced with the fit of the suit and the subsequent challenges with your return. We truly regret that your experience caused you such a great inconvenience, especially right before a wedding. To properly investigate every detail you've described—from the initial fit concerns and the communication regarding the return to the crucial claim that we "never received" the suit despite a UPS delivery confirmation—we need your order number. The team takes claims of this nature, especially regarding the receipt of returned merchandise, with the utmost seriousness, and we must examine the specific records associated with your purchase to address this thoroughly and fairly. Once you provide the order number, we can look into all correspondence and shipping records immediately to provide you with a resolution. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your specific feedback regarding the fit of our "slim fit" tuxedos for athletic builds, especially concerning the arm and sleeve tapers, and we appreciate you sharing your experience with others, including your high praise for the quality and craftsmanship of our products. It is clear from your experience with Order #11309 that our "slim fit" cut did not meet your needs, despite your best efforts and multiple attempts to find the right size. We want to clarify the timeline of events to show that the team worked diligently to assist you throughout this challenging process: - Prompt Exchange Assistance: When you initially contacted us with your size issue and urgent wedding deadline, the team immediately provided options for an instant exchange and committed to checking the expedited process to meet your timeframe. - Sizing Clarification: We addressed your concern about the snug fit by explaining that our designs adhere to a true slim-fit cut which may differ significantly from the more generous "vanity sizing" used by some other brands. - Dedicated Follow-up: Despite the need for multiple exchanges, out-of-stock issues, and a subsequent refund request, the team consistently followed up, provided tracking information, and handled the request for your second item's return. - Refund Resolution: Although there was a delay due to system tracking issues with the return (which required you to provide the tracking number and detailed timeline), the refund request was escalated to our finance team and successfully processed. While we regret that our distinct slim-fit tailoring did not accommodate your build and resulted in you having to return the item (and incur the associated restocking fee), the team was committed to providing a solution at every step of your journey. We genuinely value your feedback on the fit for muscular builds, and we are still here if you have any questions about your final refund. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We are thrilled to receive your positive feedback and are so glad you found our products to be "Very clean and original!" Thank you for choosing us. We work hard to offer distinctive designs and are pleased to know that our efforts resonate with our customers. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We appreciate you sharing your experience regarding the fit of the tuxedo. We do advertise that our suits are designed with a slim-fit cut, and we understand that this specific tailoring is meant to provide a closer, more streamlined silhouette. While we regret that the sizing you selected still required further alterations, we acknowledge your decision to keep the suit and tailor it to your exact preferences. Our suits are indeed designed for individuals who prefer this modern, slim-fit look. We hope the final result after your alterations is exactly what you were aiming for. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We acknowledge your feedback regarding the packaging quality. We take note of all suggestions related to our product delivery and continually look for ways to optimize our processes. In reviewing the history of your Order #11240, the team was dedicated to assisting you through every step, including immediately confirming your decision to proceed with the order after a temporary cancellation request and providing the necessary tracking information. When you had an issue locating the package, we provided the detailed carrier delivery information and advised you on the steps to follow up with the shipping company, as the delivery location itself is handled by the carrier. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We are delighted to receive your positive feedback regarding our "Great Customer Service," "Fast feedback," and "Great quality suits." Thank you for choosing us and for taking the time to share your positive experience! VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We are thrilled to receive your excellent feedback! We understand that ordering clothes online can be a leap of faith, and it is wonderful to hear that the suit surpassed your expectations when you saw it in person and tried it on. Knowing that the fit was perfect and the look was awesome confirms that you made the right choice, and we are glad the delivery was quick as well. Thank you for choosing us! VIOSSI Customer Support Team