Laura S.
Horrible customer service when received damaged shoes
I’ve been buying Vionic shoes for years because I figured they’d help my back. Turns out PT helped my back. Still, loyal to the brand, I continued to purchase their overpriced shoes for years. Recently I received a pair of suede boots that had a weird substance on them plus a scuff on the toe as if it had been scraped against something. I tried to contact customer care for over a month and no one got back to me despite several attempts. Finally someone did and their response was basically that I’m a liar because they stand by their product (despite me providing photos of the issues straight out of the box) and that if I want a refund, I have to fill out this whole form and pay out of pocket to ship the boots back and even then they don’t guarantee a refund. I never expected such abysmal customer service from a company that charges this much for shoes. Incredibly disappointing and this will be the end of my relationship with Vionic shoes.


