Vionic ShoesReviews of vionicshoes.com

Poor customer service and poor quality. I have purchased many pairs of Vionics but never again. Customer service is terrible, and quality is so poor now. Cheap and poorly made.

We ordre two times shoes from VIONIC France. The second time was Mai13-2024. And twice they grab the money, but we never receive any delivery despite the cardbox should be delivered in our post box. Delivery from mainland China ?????

Let me start this review by saying I have bought several Vionic shoes over several years and had no problems until now. Somehow when I ordered my last pair, I got two instead of one pair. I initiated the return process and the rep on the phone said that when I returned it at UPS with the QR code the refund would be immediate. Four days later I still had no refund so I called and the rep was so rude, telling me that the refund process was immediate, but the refund would take 2 to 10 days. She asked me if I needed anything else and I said yes you need to tell people that instead of telling them it is immediate and she hung up on me. I will find elsewhere to buy my shoes now.

HORRIBLE CUSTOMER SERVICE!!!!! I contacted customer service because it had been 2 weeks and the shoes hadn't arrived. They said they would have to send the issue to the resolution team and it would take several days. They did not offer to replace and send a new order, or work to remedy the situation. Once they determined it "likely lost in transit" they offered to refund or replace. The company did not offer expedited shipping or a discount based on the inconvenience, even after waiting almost 3 weeks since original order. They use this que system which takes 2-3 days to get a response each time you write to them. I called and asked to speak to a manager after spending 6 days corresponding through this que system . The supervisor was not apologetic and did not take any ownership of the above situation. She got defensive. She did not put the customer first!

Absolutely no quality control and they obviously don't care. I ordered 3 pairs of shoes from them over the course of a year. All size 8. What I received were progressively bigger and bigger shoes. The last pair was the size of a 9.5. What a joke! I even took pictures of the inserts to show the size discrepancies and reached out to customer service...nothing. I'm not sure how you can create a shoe that can be this off, but Vionic has managed to do it. They won the award for garbage shoe and lost me as customer.

Ziet er betrouwbaar uit maar schoenen zijn niet aangekomen e-mails krijg je geen antwoord.

TERRIBLE customer service and a real shame since the shoes are really wonderful. Found a "retired" pair of slippers for half price and ordered. Received email the next day saying the order was canceled due to "inventory issues". I checked the web site and the slipper in my size was still available and I was able to move to my cart. Wrote to Vionic via the link on the web site and never heard a word. Kept checking the site and the slipper was still available 3 days later. Contacted Vionic again this time using my email and got a scripted response followed by an apology and an offer for free shipping, which I already had, and a meager 10% off, which if you know these shoes, is nothing special!!!! Checked the site and for the first time the slipper was now not available in my size. I reached out again asking for a better explanation and some additional compensation and never heard another word. Ignore them and they will go away is their customer service policy. I'll go back to Orthofeet. Also great shoes and at least their customer service cares.

I ordered a pair of shoes that came to 200$. I sized down a half size because I heard their shoes run big. They were still too big. Oddly enough, one is looser than the other despite them being the same size. If I’d ordered a size 7 they would have been way too narrow. I can not comprehend why Vionic can’t get their sizing right. Really not worth the money, there’s far better brands in their price range and I won’t be purchasing from them again. I literally can not wear these shoes even with a toe insert to make them smaller. My heel just falls right out when I walk around with them. I’m so disappointed. When I submitted my honest but poor review to their website they didn’t display it which leads me to believe they only keep favorable reviews. If you’re considering purchasing from them I really don’t recommend it, they’re not well made and the sizing is ridiculous.