Vionic ShoesReviews of vionicshoes.com

I purchased a pair of $120 sandals just 3 months ago. They were quite comfortable and stylish (probably why many of us purchase Vionics), and I've enjoyed wearing them. Wore them about 4 days per week over the course of 3 months. Walked possibly 2000 - 3000 steps most days, with a couple of days with more walking because of travel. Just last week, I found that one of the straps on the sandals had ripped. While the upper part of the strap was leather, the underside was PU, and had torn out from where it had been sewn. Literally unwearable after 3 months of moderate use. When I contacted Vionic's customer service, they told me that this was 'normal wear and tear', so they were not responsible. They also offered me up to $30 if I took the shoes to a cobbler and was able to provide a receipt for shoe repair services. In my area, these services will cost at least 2X that amount, and even more if I want to reinforce the strap on the other shoe so it doesn't also rip. Here's the problem -- I've only had the shoes for 3 months! A tear that renders the shoes unwearable should not be 'normal wear and tear' after only 3 months of moderate use. After more than a year -- yes, that makes sense. But not after 3 months! In this case, I would have expected a replacement shoe, or at least some type of store credit for a future purchase. I am very disappointed that $120 can't get you a dependable pair of sandals that last more than a few months. Lesson learned. I won't be purchasing from them again, and I don't recommend them due to poor customer service and poor quality.

I have ordered Vionic shoes in the past & service/shoes have been fine. This time I need to return a pair. They are not faulty but just don't fit well. I have repeatedly tried to use their return system but it doesn't work. You have to access a returns label online but access is impossible, stuck on a loop. I have emailed the company - no response and 'phoned the company - only a recorded message asking you to leave a message and "they will get back". I'm not holding my breath. Makes me wonder if the company has folded. I am now going to start the process of getting my money back through the payment system. I can do without this hassle and strongly advise everyone to avoid the company like the plague at the moment. This is such a shame as the shoes I have had before are great.

These sneakers were so undersized. I ordered a 6.5 medium width and they were over an inch shorter in length than my regular 6.5 sized sneakers! None of the sizing on the box made sense and did not correspond to the correct European size equivalent for 6.5 US.

Just don't buy from this place. Debited my account and never e mailed me with an order #. When I followed up and asked for a refund they instead debited my account a second time and tried to tell me my bank who I have been with for 30 years did this. Thank goodness I have a credit card company I have been with for 30+ years who will fix this.

Vionic failed to confirm the order I placed for 3 pairs of shoes. Stupidly, I made a second order. Then 2 confirmations arrived, within minutes. It was after closing, so less than 15 minutes later, I sent a message asking to cancel the 2nd order. Vionic asserted that no order could be cancelled because both orders were in process. This amounted to more than $1,000. The duplicated order arrived in 2 shipments, with 2 pairs in one package, and the 3rd duplicate in a second package. That meant 2 shipments to return the duplicated shoes. Vionic also has only Happy Shoes as their free drop-off return. The places listed for free returns are wrong: driving more than 100 miles round-trip led to NO PLACES willing to take "happy returns" scans. With 2 packages of duplicate shoes, I must also pay $14.00 to return shoes. No matter how good the shoes, this inconsiderate customer "service" means I will never order Vionic shoes again. Their return policy is fraudulent.

My friend and I were both very unhappy with the Vionic shoes we ordered online. The photographs were misleading, and did not look like the shoes that we received, which had fabric instead of leather, which they look like in the pictures. They did not fit true to size and were very uncomfortable. When my friend and I tried to return them, we were not sent the return labels. Then, the company said that it was too late to return or exchange them. If you try to write a negative review on their website, you get a message saying it is too late to review them! Steer clear of this company! My friend and I are out $250+.

They are now made in China and hurt my feet like crazy. There is not enough Napa in the leather.

Having terrible trouble returning sandals. One thing after another and they don't call back. And shops don't accept parcels to return