Vionic ShoesReviews of vionicshoes.com

Wrong size shoes delivered. Can’t get any response from my emails. Stuck with size 8.5 sandal instead of size 7. Can’t get through to anyone by phone. Very disappointed with this company.

I've been trying to return a pair of shoes that don't fit properly for the last two weeks, to be returned within 30 days. I am constantly receiving generic emails back, with a link that doesn't accept my ID purchase number and email, saying something has gone wrong. I have phoned 4 times and left messages, received one answer machine message that said to phone the number I had already phoned or email using the email address that I'd used 5 or 6 times now. Have the company gone bankrupt? I have contacted trading standards for advice and suggest others do the same. I've also had huge problems with Evri that Vionic seem to use. On one occasion I didn't receive the shoes ordered - that company refunded me, then another time I returned a swimsuit following the instructions for returning, got a tracking number and a week into tracking it, the number wasn't valid and the company claimed they hadn't received it back.

DO NOT BUY FROM THIS COMPANY Shoes are incorrectly sized and will not take return saying item is A FINAL SALE item. Buyer Beware

THEY SELL THINGS THEY DO NOT HAVE IN STOCK AND JUST SEND YOU AN EMAIL STATING THEY HAVE RAN OUR OF INVENTORY BAD COMPANY

I used to love Vionics - in fact 95% of my shoes are Vionics. But for the past year their customer service and inventory has been really bad. Recently ordered a pair of boots on the Cyber Monday sale. Next day got an email that my boot order was canceled because they didn’t have the boots in stock. I could clearly see on the website that my size was still available and told them that. They said they had an Email stock issue. They said I could go ahead and order them then. I mentioned that I should get the cyber Monday price that I originally got since the cancellation was their fault. Received another email that they would credit me that amount if I placed an order. By that point the boots had actually sold out. I had a similar issue a few months back as well. Thankful that there are other brands that other the same or better quality.

My wife and I have bought shoes from Vionic in the past and they have been fine, however the last couple of pairs we have purchased were very poor quality. We both bought a pair of trainers for a holiday in September. This was a 4 day trip with a little walking involved, the soles on my wife's trainers have started to become detached from the uppers. we eventually managed to get in touch with Vionic and their very slow and rude response was disappointing. We no longer have the packing slip or original email, apparently without this we can get stuffed. When we asked them to check their records we got a very positive no from them.

Do not purchase from this company. As others have written, the returns portal does not work, I have had no response to several emails and am unable to get through on their phone number, it goes to voicemail and no one ever returns you call. I have now raised a dispute with my credit card provider to get my funds back.

I bought a pair of Vionic running shoes in February 2024 for over $200 US and they are my last purchase with this brand. This company makes very poor quality footwear. The soles of the running shoes started peeling off, segment by segment within months of gentle use. I wore them for one hour, three times a week in my indoor gym. I sent photos of these barely worn shoes to Vionic and they insist that I ship them from Canada to the US ($80 shipping) at my expense and will not say what, if anything they will do to make it right. I am out alot of money and I am very dissatisfied. The shoddiness of their workmanship is unspeakable. I am now trying to glue the soles back together on my own since the waste of money is so upsetting. Can you imagine! For over $200 US.