Vionic ShoesReviews of vionicshoes.com

Here’s a teachable moment. Let the customer know that you screwed up and took an order that you didn’t have the chosen merchandise available for. Maybe it would have been a good idea to not have FedEx send the customer an email saying that I can track an order on a product that was out of stock and not in their possession. And finally, maybe next time it would have been an appropriate move to send the customer an acknowledgement on a refund so the customer doesn’t have to call twice and send 3 emails. I spent 30 years in direct marketing working with companies like LL Bean and Talbots. Vionic has the WORST customer service I have EVER come across. Terrible!!!!!

I used to love Vionic Shoes. One was guaranteed quality footwear that really was comfortable and ready to wear right out of the box. Today? Cheaply made. The arch support is there. But the quality? Non existent. I ordered a pair of 'snakeskin' look sandals. No one can wear these. Instead of lining the inside of the strap in leather or a smooth and soft cloth, the strap was the same rough plastic as the outer strap. So, the second you put them on, the inner strap rubs the surface of your foot. Who thought of that? A man who never wears sandals. Buyer beware. Don't order online. Save yourself the time, trouble and return shipping.

Jeg troede jeg kom ind på en hjemmeside der havde mine favorit sandaler - blev grumme snydt - skulle betale 600 kr for 2 par - blev ledt om på en side hvor jeg kun skulle betale 100 kr........... Har snakket med banken - spærret kort - og gør indsigelser når pengene er trukket Banken henviste mig til trust pilot - tak Den skal have negative stjerner

Don’t deserve one star. Awful company, you try and get a response when you need to contact them about a return, once they have your money The phone number goes straight to voice mail. They don’t ring you back. I am contacting my bank.

I ordered a specific size of two pairs and they came in totally wrong. They would not give me my money back. They would not send me the right shoes. The best they would do for me is 20% of the order which was $100 wow what a poor business structure I do not recommend them at all

Shoes looked OK at first. Terrible quality in the soles. I cant honestly say they are the worst shoes I have bought due to them falling apart so quickly. The soles just peel off then you end up tripping over them if your not even aware. They are a health and safety issue whilst being poor quality. I have tried four types of glue to try and repair them and they cannot be repaired. I 100% say I would avoid these ever again after my first experience with them.

I have never dealt with a customer service that is as bad as Vionic Shoes! They left a pair of insoles out of my order and refuse to mail them to me. They want me to go to a Happy Return and mail them back to them and they will send another pair of shoes supposedly with the missing insoles to me. They asked me which insole was missing. I sent them the information and then they send a letter stating they can’t send them. I don’t recommend ordering from them. If you have a problem they are not going to rectify it.

I ordered size 9, Uptown Loafer 111, wide fit and they don't fit.