Vionic ShoesReviews of vionicshoes.com

Avoid this company They do not have the items in stock but still charge you for them, they then try to blame the courier, very dodgy

Only giving 1 star because I can't give 0. DO NOT ORDER FROM THIS COMPANY!!!!! CUSTOMER SERVICE IS AMONG THE RUDEST I HAVE EVER ENCOUNTERED! I ORDERED AND PAID FOR SHOES 3 WEEKS AGO. I SPENT A WEEK ON TRYING TO CONTACT VIONIC CUSTOMER SERVICE ONLY TO ENCOUNTER AN EXTREMELY DISINTERESTED, RUDE PERSON, WHO SAID THEY WEREN'T ABLE TO SHIP AN CANCELED MY ORDER. After wearing and promoting vionic shoes for years, sadly, I will be looking for another brand, solely because of their shi**** customer service!

DO NOT ORDER FROM THEIR WEBSITE. I ordered several pairs of shoes for which I was charged and told the order would arrive a few days later. A week later no shoes. I called and was told they did not have the shoes and would cancel the order and refund the charges in a few days. Their website should not even be operational. They are selling things they do not have and then charging for them, even though they do not have what they are charging for. Next complaint is going to the FTC to report fraud.

Horrible customer service. I called after 3 weeks and NEVER received the shoes. Was told they would monitor it another week and issue a refund if there was no tracking movement. Product never arrived. Took weeks to get my refund.

I bought 2 pairs of Vionic Sandals, the Noosa & Bells toe post design. I was really looking forward to getting them after reading all the raving reviews on the Vionic New Zealand online store. Well after wearing the Noosa inside my house for less than 3 hours, a week later I still have a blister under my foot from the way the hard plastic strap cut into my foot. The strap does not go to the side of the thong but under your foot. Both the Noosa and Bell Toe have rubbed between my toes and at the top. They are terrible shoes, I have not had blisters from shoes in over 30 years, in fact I can't even remember when last a sandal of shoes has given me blisters. I tried to submit an honest review on Vionic's online New Zealand store, however, they don't allow honest reviews. My review included their excellent delivery service, over night from ordering, but that the Noosa sandal was badly designed and cutting between my toe and under my foot took away the benefits of buying an expensive sandal for arch support and plantar fasciitis. A week later, my honest review is not up. Not a single bad review out of their hundreds if not thousands of reviews. We don't live in a perfect world where 100% of Clients are pleased 100% of the time. The lesson I learned is to not trust a product\online store that does not have a single review that isn't raving about their products. I have bought may shoes and sandals online and have never had a problem with style size or design. Some with bad reviews. I have also never bought a simple thong for over $120.00. Cheap thongs/sandals have never cut my feet like these. So disappointed and angry.

Ordered on 11/27, started requesting a status on the order that was supposed to be a Christmas gift on 12/17, and did not receive a response of any kind until I made a BBB complaint. It took seven emails to get them to state that the order that shows “sent” on their website hadn’t been in stock when the order was placed, they don’t charge until it’s sent (remains to be seen since the system shows that it was), and they don’t back order. Customer service is rude and not helpful, though their social media manager appears to be trying.

bad customer service , and bad managment and poor quality shoes.

False information about process or returns. Cannot get my refund for item returned via FedEx. Get different stories and changed their story about how and when they make returns and exchanges. Customer service is very poor. Too bad, because the product is good. They take advantage of the situation that you have to shop on line because of covid. Still waiting on my money.... had planned to order more. Not now!