Vionic ShoesReviews of vionicshoes.com

This isn't a review about vionics shoes as such. It's about making people aware that there is no vionicsireland.com or vionicsshoesireland.com it's a scam as I am too painfully now aware! So please do your reviews these websites above look absolutely legitimate and I am usually very wary but unfortunately got caught out this time, it took me 3 days to get through to UK vionics (which is a joke in itself) as on the website it shows numbers for UK and Ireland that's when they told me I'd been scammed as there's no Irish vionics website and that they are trying to take these fraudulent websites down. It's ridiculous that vionics know about them but yet these low life scum are still here everyday scamming people. It's not good enough just saying we are 'trying' to take them down.

They are no longer orthotic shoes! Orthoheel the original name were much better made! Will not buy them anymore!

I purchased 3 pairs of shoes. One pair the bottom of both shoes came unglued. I wasted a lot of time trying to work the customer service but did not get any help in the end. This is the first review I have ever written for any product. I just want others to know about the poor quality of these shoes

I purchased 3 pairs of shoes as I always do on their website. 1 pair I did not want so I returned it no problem and the other 2 I exchanged for a bigger size. All was seamless until I needed to return the 2 larger sized shoes. You can't submit another return on their site so you're left with calling customer service. They are completely unreachable. After multiple attempts I had to dispute it with my credit card. I'm appalled they conduct business like this. I'm sad to say that while I loved their shoes, I am done with them as a customer. I just can't deal with this.

Worst customer service I’ve ever experienced. You cannot submit a return online, it freezes up, they won’t reply to emails and you can NEVER get through on the phone. I had to dispute the charge on my credit card, which another customer said they did.

I ordered some sandals at the beginning of April for a holiday at the end of the month. Received a confirmation email & was told a courier would be in touch with delivery details... heard nothing. Chased Vionic twice by email. Tried ringing but they had an issue with some payments & all I could do was leave a message. No response. Eventually received an email while I was away on holiday, apologising that the sandals were out of stock & giving me a 20% discount & free delivery on my next order. My money was refunded. OK, they messed up but they were trying to put it right. Placed an order for some more sandals & a lace-up canvas shoe (using the discount code) Received a confirmation email saying a courier would be in touch, then nothing... I have emailed to ask what is happening. No response. At least my payment hasn't been taken this time but it is shown as 'pending' in my PayPal account. I am assuming they are out of stock again. If this is the case, why are they still shown as in stock & available to order on their website? I have lost confidence in Vionic, which is a shame as I need arch support footwear following major surgery on my foot. An insole is fine with shoes but I need the arch support to be built in to a sandal. I'm sure I'm not the only person with this problem. Vionic, you have let people down - sort yourselves out.

Ordered through the French site and the shoes never arrived. I was fobbed off and they had zero customer service. 2 months later and €100 euros down I still have no order. I feel so let down. Especially as i actually needed these shoes to walk.

Have purchased several pairs of Vionics and have been pretty happy with the quality of their shoes. Recently ordered a pair directly from their website that didn’t fit and have been getting the complete runaround trying to return them. The company makes it nearly IMPOSSIBLE to return their products and hope that you will just give up and eat the cost. I am a huge online consumer and have never experienced such awful and deceptive customer service. Worse yet, I commented on one of their Facebook posts in an attempt to get their attention and was trolled by their “social media manager” in a barrage of messenger exchanges. I replied to all of their deflecting responses with “tried that” until all of their customer service “options” had been exhausted, then was told how rude I am for expressing my frustration in trying to simply return a pair of shoes. I love Vionic shoes but due to their horrible and patronizing customer service will never again buy another product from this company. Also, check their BBB ratings and complaints and you will find that many others have had the same experience.