VIOLETTE_FRReviews of violettefr.com

Quick, friendly and helpful customer service. Definitely top tier experience!

I bought many of the products when I was in Australia. I loved the lipsticks and wanted to get more colours. Also wanted to try the new eyeshadows. Two weeks later still no sign. I think it comes from America and just takes so long. I assumed it was from Europe. The products are lovely but I won’t buy again until I can purchase in a shop

Me atendieron fenomenal y rápidamente por un pequeño problema en la entrega. Los productos me han gustado mucho. Es la primera vez que compro y repetiré

Amazing company! I had an issue with a bottle not functioning properly. The product was amazing, but the bottle was malfunctioning. Even though I didn't purchase it directly from them, their customer service promptly resolved my issue. They absolutely didn't have to do that and, in my opinion they went above and beyond. Next time I will just order directly from Violette.

Very underwhelmed by this relatively new cosmetic brand. High delivery charges across Europe but very slow deliveries. I have 2 orders dated 11 & 14 May, and have not received either. My enquiry to the brand via website and Instagram, remain unanswered. At the moment I’d be very reluctant to recommend them

I have tried most of their products and absolutely love them. My last order I received the wrong shade of blush, I contacted them and immediately they shipped the correct one. Customer service was very professional and hassle free. I recommend this brand 100%.

Amazing customer service. Very helpful in returning something from the EU to them.

customer service. I made a mistake in my order and contacted them to ask if it could be modified or cancelled. They responded very quickly and resolved the issue within a few hours, which allowed me to place a new order with the correct items. The process was smooth and efficient, and I really appreciated the fast support. The only reason I’m giving 4 stars instead of 5 is that I wish they included small goodies or freebies for new and returning customers, especially on larger orders. But overall, very good customer service and a pleasant experience so far.