VIOLETTE_FRReviews of violettefr.com

Les produits sont corrects mais eclipsés par les delais reception. A chaque fois c'est pareil. Interminable. Plaisir totalement gâché 3x de suite, c'était la dernière pour moi.

Products are amazing. Fast delivery and superb Customer Service! Will buy again

I recently submitted a return request for an item that didn't quite meet my expectations, and I was genuinely blown away by the experience. The customer service was top-notch, and the return process was so smooth and easy. It's rare to see a company handle returns this effortlessly - merci beaucoup to the VIOLETTE_FR team! I will be soon buying another dreamy blush from you. PS. Brush blush is FANTASTIC!!!!!!!!

I have recently contacted them for boum-boum milk’s spray nozzle which has deteriorated a lot over the years. Which is not a problem if it’s just a normal bottle which you can toss at the end. It’s a refillable bottle so I contacted the customer service. They were kind enough to not only sent me a spray nozzle for 100ml bottle but also a bisou jelly along with it. I am so pleased I can enjoy the boum-boum milk as normal as it has saved me a lot of time over the years when I am running out the door with kids. Amazing customer service!

J'ai passé une grosse commande le mois dernier. Elle arrive dans des délais corrects, ok. Les produits sont très beaux, je me dépêche de tout essayer, et là un fard à paupières me cause une allergie aux deux yeux. Ça piquait, ça brûlait, mes yeux larmoyaient... j'ai mis deux jours à me débarrasser de cet enfer. J'ai envoyé 3 mails au service clients, plusieurs MP sur les réseaux. Aucune réponse. Au vu du prix des articles, c'est simplement lamentable.

I am a lipstick lover and very picky about what I use and I truly love their products. I had an issue with a lip balm and it was resolved beyond my expectations, the quick response and care for my satisfaction is exactly a great company does. I am very satisfied and happy :)

I’m laughing because I came here to write about how wonderful the company treated me about my concern having no idea that so many other people had already written the exact same thing. I concur! Professional, thorough and kind! That really sticks out for me, but I do also love the product, especially the Bisou Balm - Calisson! Creamy, dreamy, so nice!

J’ai passé ma commande le 20 juin, nous sommes le 20 juillet, et je ne l’ai toujours pas réceptionné… Et le service client ne fait rien. Sinon demander de patienter que les transporteurs peuvent avoir du délai : un mois !!!! Du jamais vu