Valvoline Instant Oil ChangeReviews of vioc.com

I would give 0 stars if it was an option. Had my oil changed and later that day was driving down the highway and the skid plate was dragging. Went back and was told they didn't have my bolts. Skid plate is damaged and Valvoline takes no responsibility for it. Will never go there again!

Third time at this location on Spencer Hwy in LaPorte Tx. First two times great service but this time the worse service. Went in for oil change on my GMC 2500 Denali HD Diesel and was informed I needed front and rear diff fluid replacement for $99.99 each along with oil change and I asked how long to do the job and was told it could be done at the same time as the oil change so I said go ahead and do the job. Well I was the only car in the shop and then another pulled in at the stall next to me and he was gone before long and then anohter came in right after that one and he was gone. No one was talking to me as I waited until I got out of my car and hollered for someone to come explain to me why the manager lied to be about the time. He gave me some bs answer and then I paid and was ready to go. I left and realized they never aired up my tires while I was there all that time so I returned later that day and was told he thought he had done that but he hadnt and I left after he aired up tires. After leaving I checked my tire guages on dash and guess what he hadnt accurately aired up tires. $428.21 for shoddy and dishonest employees. Rest assured I will not be returning to this place as I wondered what happened to the great service I received the first two times there. I will find and honest and thorough place to do take care of my GMC.

I would give 0 stars if it was an option. After an oil change the skid plate was broken. Store manager told my daughter they would order a new part then when she went to have part put on was told that they were denying to do it. Location manager, area supervisor and corporate customer care and customer care staff have given nothing but misinformation, lies, refusal to call my daughter back and now corporate is stating the locations decision is final - they will do nothing. I would not use Valvoline again !!!

Went in for a standard oil change, no issues with my car before. After I left, a couple hours later my low tire pressure light came on. I go there to prevent problems, not get them. My question is what else did they f#ck up on.

Jason, Steve and Kevin were awesome. Seriously the lead tech that I dealt with was the nicest experience I've had with customer service in quite a while. VALVOLINE INSTANT OIL CHANGE 030058---Plainfield at I96 MANAGER Fabian 3234 Plainfield NE Grand Rapids , MI 49525

The staff are very knowledgeable, and friendly. The service is fast and the prices are reasonable.

Worse experience after taking multiple cars. Arrived 10/2 at 6:05 for an oil change. In recent past had a battery installed prior (had to return battery died after 3 months then after 5 months) and oil changes were always good. 10/2 after sitting and sitting with the manager and tech under my car believing I was done after 25 minutes only to be told. We cannot complete your oil change. Manager and tech asked who changed your oil last. I said you all another tech said he looked said that's not in the system. I was taken aback but thought well I had brakes done but no oil. Had me 2nd myself. They stated you have a leak. I stated I had not had a leak prior to today I only came for my regular oil change. The manager walked up with pictures in his cell phone. I said wait I find that hard to believe plus you all were doing something because I heard the noise like you were changing my filter. He stated we can't do your oil change. I asked what took so long to inform me. Crickets. No answer. I request please check my oil level and I was almost a quart low and paid $11 to be topped off. Once I arrived home and parked. I had a stain of drips in one spot. I walked out driveway and this drip was the first indication. I went back and looked at my email and Valoline indeed has completed an oil change for us before this. The manager stated I'll text you the pictures if you need some to talk to the last shop responsible I'll do it - here's my card. I texted the manger the pictures of the spot .. crickets again. I called VOIC corporate here in Charlotte line left a message (never a return call) and next I called customer service ... filed a claim because something was adjusted or done improperly and they realized it and tried to recover by indicating we won't be able to complete your oil change. I should have known when the manager kept stating "we didn't touch anything". We may not have ... However you did ... Mr Manager! Shame on You! Why did you start it and what took so long to inform me if indeed there was already an issue. I sat so long I watched others be serviced and leave. --- Deceptive Practices- Dishonest --- They denied the claim immediately - stating the manager said I had my oil changed elsewhere...I explained - . I have receipts for brakes no oil changes elsewhere. I have my email receipt from my oil changed prior to this oil change. My receipt shows I used this very Valoline before for my oil change. I live in the area - Never again! I will warn my neighbors every opportunity on every platform on Nextdoor, FB, Insta, X, at the gym, work and church ! It's a huge risk to use such a business that won't accept responsibility!! Please go else where I get. ---- Go to the a reputable establishment that stands behind their work.

My experience was great!! No long wait, totally professional and was in and out in less than 30 minutes. I highly reccommed them!!