VinfolioReviews of vinfolio.com

Horrible experience. I ordered bottle of wine, they delayed the shipment over and over. I never received the wine.

Worst place I will never send wines there completely unorganized

Storage inventory tracking is painfully slow

Delays in wine delivery, getting the wrong delivery date , off by two months. Poor notification of wine arrivals and delivery changes.

Never received my wines that I ordered 4 months ago. Emailed to follow up on my order only to find out it was oversold. Major oversight. What if I never followed up on my order? Does this mean Vinfolio would've kept my money?

It’s been six months since my wines have been delivered and I’m still waiting for them to show up in my inventory. Recent shipment request for 12 bottles was missing 2 which I was informed would be shipped separately but never showed up. No response from customer service.

Let me start by saying I have been loyal customer for over 9 years and I have over 1,300 bottles of wine in storage at Vinfolio. Additionally, I have spent an average of over $30,000 a year over the past couple of years on storage fees and wine purchases for each of those years. To be honest, the Vinfolio service has never been very good, as I consistently need to double and triple check inventory and purchases. I would estimate Vinfolio is between 85% & 90% correct and accurate, which is very concerning when you think that I have had to account for over 150 bottles of wine during my membership with Vinfolio that they have lost or mis-inventoried. When I do find an error, it takes months and in one case over a year to correct the issue. I have stated multiple times that I am concerned about the accuracy of Vinfolio’s inventory on my account and Vinfolio has acknowledged that there is truly reason to be concerned. Lastly, if I send wine to Vinfolio to be stored it takes over 4 months on average for it to show up on my account and recently, it seems even longer. On the bright side, Sarah Parker has been great, as she is the only person in all my years that has consistently followed up and been affective in correcting my issues. When anything is elevated to Peter Andrews, I get no response and no resolution to any of my concerns. For the most part, I think Vinfolio offers competitive retail pricing on it’s wines; however, I have not purchased any wine from Vinfolio in many months nor will I. Vinfolio appears to be having the same customer service issues (and now Sarah is leaving), Vinfolio has not honored it’s promotions from my past purchases, there is no process in place to escalate issues and resolution always take a minimum of six months and perhaps more.....as I’ve been waiting for over 9 months on my most recent requests. I think Vinfolio has a decent business plan, as once your wine is in there system they have a recurring revenue stream like software or insurance. I haven’t pulled very much out of storage, so it will be very interesting to see what happens when they can’t find wine that is clearly listed on your account. Unfortunately, I feel this is inevitable and I hope there is a process in place for when this does happen. I’ve notice Vinfolio will also change inventory numbers or listing order, so make sure you have a separate accounting of everything. I’m in the process of some wine now, so if I have another opportunity to write a review after this, I will let you know how that experience goes. Cheers