VinfolioReviews of vinfolio.com

Terrible. Despite buying over USD 50K of wine through Vinfolio, cannot get a proper recap of the bottles I own and stored at Vinfolio, nor a recap of the orders I placed over the years. As if they were stolen... Emails are not being returned, forget phone calls. Some older Krug vintages (80's) bought through Vinfolio turned out to be bad, probably weren't transported right, or bought from unreliable sources. Complete disaster. Stay away.

The Vinfolio concept is excellent. The UX, however, is terrible and not yet consistent across desktop and mobile platforms. They are working on it, but it is far away from good. I'm really hoping it gets better soon and am pulling for them!

After all of the years of loyal service as a customer, and despite the massive headaches we endured with your inventory software failure, you now are trying to “upgrade” your consumer facing software, yet the app that we use to check wine out is useless and will take another year + (at best since no one can tell us when) to get the app functional again. Whoever is making these decisions is ruining the customer experience. Likely Don, who doesn’t give a crap about loyal customers. I’m likely to move my inventory out to 55 degrees or any other service provider at this point. Vinfolio lack of customer service is appalling.

I bought several bottles of vintage Dow port, actually silver jubilee, several years ago. Recently I’ve received serval emails stating that my locker was paid for and awaiting an arrival shipment, I assumed this was a generic email. Then in January of 2022 I get another email stating my case of fine Italian wine was ready for shipment to me me, I live in Napa , so shipping wasn’t a problem. I simply pick it up, however to me this seemed odd. Through in the fact that I didn’t order any wine let alone have or pay for a locker. Then after looking at the receipt I noticed the last four digits were from a canceled credit card , I assumed fraud! I emailed them stating the later, they informed me that in fact I ordered the wine, wow! Again an email stating no I did not! Then I went thru my deleted emails only to discover they had the wrong Mr Ross. So I called no response, I went back to that latter email and contacted the actual owner of the wine, who stated he’d been trying to retrieve his wine since October of 2021 now January 2022. I email them once again explaining they have the wrong person, they promptly said they’d remove me and apologized and would send the wine back!

Hello! since my order bottles of Dom Perignon Wild Panther Rose and received a mail that is not available for me, I kindly requested to mr David Greenwald, the total refund to my card account, but there is no response about it and neither news for when will be did. What a shame! Here is the email I have received from David: Hi Jorge, Glad to hear you are well staying happy and healthy – We are doing well also, thanks for the thought! Got it – yes the total looks to be $3,186.17 as you stated. I will have the order refunded in full and follow up with you when it has been done. Very sorry about this Jorge, many thanks. Best, -Dave

I have an outstanding delivery request for over a month. After repeated contacts to customer service there is still no date and no clarity on when the delivery will happen. Completely unacceptable approach towards service levels and basic customer support.

Website needs better customer interface. Very difficult to figure out how to move more than one brand from cellar to delivery.

please get back to me on my long outstanding missing bottles