VinfolioShop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Vinfolio (vinfolio.com) has 191 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingBeer & Wine · San Jose, California
Excellent
Beer & Wine · Pomona, California
Excellent
Beer & Wine · Walnut Creek, California
Excellent
Beer & Wine · Hayward, California
Excellent
Showing 31 reviews with 1 star · Clear filters
Lee W.
I have been a customer for at least 10 years. I am beyond disappointed that Vinfolio and Vincellar have lost bttles of wine that was purchased more than a Has Vinfolio become the new "Premier Cru" - what is going on with this company!
Icon Parking G.
Monthly minimum storage charge is too high, even when I am buying wine from you folks
customer
Very slow and unresponsive, customer service wouldn’t even accommodate a small request. Also, storage rates have gotten really expensive!
Response from VinfolioJan 18, 2023
We're sorry to hear you have been unhappy with our service. It looks like you have spoken with our team and received your wine. Let us know if we can do anything to more to help.
customer
Requested 4 wine bottles be sent from my account to a friend in Los Angeles on October 25. As of Friday November 18 (3.5 weeks later), 2 of the bottles were delivered on November 18, the other 2 have not even shipped yet. Don’t understand why it takes almost a month to ship 4 bottles from my account. Terrible experience, made me look bad to good friends that were expecting the bottles but did not receive them until 3 weeks later. Terrible, simply terrible…
Response from VinfolioJan 18, 2023
We are very sorry to hear about your negative experience. It looks like you have spoken with our team and received your wine. Your customer satisfaction is very important to us. Please let us know if we may be of any additional assistance.
Andy D.
I ordered a California Cult Cab on 4/1. Website said "ships in a week". A week and a half later I followed up and now the site said that is ships in 5 weeks. I emailed "customer service" and was told they hadn't received he wine from the producer yet. I asked why I wasn't notified and was apologized to and told I should have been notified. 6-7 weeks pass and nothing - so I email again. Again I was told there were unforseen issues with the producer sending the wine to them. Again I asked why I wasn't notified. I received the same canned apology. 2-3 weeks later and customer service reached out to me to let me know the wine came in but (there's always a but) it is being placed on weather hold and can't be shipped until late October. I just received it Oct 28. The lack of accurate information and the poor follow-up service was infuriating. This will be my last transaction with Vinfolio - simply can't trust them.
Stan B.
Late notice of my wine availability, and still no response to my follow up inquiry…
customer
There was no response to my inquiry. Consistent lacking or very late responses for all inquiries.
Response from VinfolioOct 20, 2022
Hi Jason, Thank you for reaching out to us and for purchasing with Vinfolio. I see that one of our sales associates has been working diligently with you to get your orders sorted and shipped. Please do not hesitate to reach out to me personally for assistance in the future at [email protected]. Once again we thank you for your review and we hope to do better for you in the future.
Andoni
I have sent emails, voice messages to Mr. Frank Hanson and the company requesting for a call back or a return email. I have not received any. I sometimes doubt if the company still exists.