Vince CamutoReviews of vincecamuto.com

Website glitched and charged me for the incorrect item. I emailed them and called 2 minutes later and they tell me there is no way to cancel the order. Absolutely horrible customer service.

Only heels I can wear. Very comfortable

Vince Camuto charges a fee for returns. They send the shoes in a box wrapped in plastic so there is no box supplied for the return. There are plenty of stores to buy from that make returns free and easy. I will never buy from Vince Camuto again. If you want ease in online shopping, shop at Bloomingdales, Nordstrom, Sam Edelman, Zappos, Amazon etc.

I returned a pair of boots to Vince Camuto and they are refusing to refund my money. I have no boots and no money. First they claimed to have not received them, but tracking showed that it was delivered 2/28. Now 3 weeks later, they say the item has arrived and they want me to wait another 5-7 days to receive my refund, even though it was promised to be processed yesterday. If you want any other their products, I would suggest purchasing at another retailer who actually cares about customer satisfaction.

I have been shopping VC for years, and I must say the site is not user-friendly, for starters. In addition, they charge you a mail "protection" fee on top of the shipping! They lost a package of mine, and never replaced the item. So much for the "protection" fee!

I’m disappointed with the after-sales service I received from Vince Camuto. After requesting extensive details about my purchase, including a copy of my receipt and a photo of the coat, they ultimately refused to assist me with obtaining a replacement belt for the coat. If there was no intention to resolve my issue, why ask me to go through the trouble of providing all this information? While the communication was polite, the process ultimately wasted my time.

I have been buying Vince Camuto shoes for years, so when I tried using the website I expected a high end experience on par with quality of their shoes. Omg, placed the order then tried to cancel it no cancel available. They don’t allow you to cancel on the site, they charge you before mailing out the product and because it was Christmas Day there was no customer service. Called them the next day and they said once order is placed there is no option to cancel, so basically the customer service is there to tell you “NO!” This is so ghetto when you look at the cost and quality of the shoes. How many hundreds even thousand of dollars customers spend only to be abused by the seller! Vince Camuto, maybe these complaints about your service don’t matter but remember it’s the customer that generates your wealth.

Unfortunately, my boots were defective but my customer service experience was good and they were able to remediate the situation in a timely manner.